Abiodun Okesanya

ABIODUN OKESANYA Lagos, NG | Email| LinkedIn Professional Summary I’m not your typical Product Manager. I'm a builder, a storyteller, and a problem-solver all in one. My expertise is in blending the strategic discipline of a Product Manager with the compelling voice of a Copywriter to create products that resonate deeply with users. My foundation as a Customer Service Specialist and Virtual Assistant has taught me to anticipate needs and build intuitive, efficient systems from the ground up. I thrive in the fast-paced, highstakes environment of startups, where I can apply my diverse skill set to build, launch, and scale products that truly make a difference. Professional Experience Customer Service Specialist Novasera Properties – United Kingdom | Oct 2024 - Present I managed the full guest journey from initial contact to post-stay relations, ensuring an exceptional experience that led to high satisfaction ratings. Simultaneously, I took on a Business Development role, cultivating new client relationships and expanding the company's market presence to boost revenue.  Managed all aspects of the guest experience for a portfolio of properties, from initial inquiry to post-stay feedback.  Spearheaded business development initiatives, identifying and securing new clients and partnership opportunities to expand the company's property portfolio.  Resolved guest issues and complaints promptly and professionally, ensuring high levels of guest satisfaction and positive online reviews.  Collaborated with the management team to optimize operational processes and enhance service delivery.  Played a dual role, successfully balancing the responsibilities of a Guest Experience Specialist and a Business Development Manager to drive growth and maintain exceptional customer service Property Manager Seabes Limited – United Kingdom | Jan 2023 - Present Managed comprehensive property operations, including acquisitions, tenant relations, and maintenance, significantly enhancing satisfaction and operational efficiency.  Oversaw property acquisitions and sourcing of over 10 properties, ensuring 100% compliance with stringent UK regulatory standards and mitigating potential legal risks.  Increased tenant satisfaction by 30% through implementing improved communication channels and optimizing issue-resolution strategies, reducing average resolution time by 25%.  Enhanced operational efficiency by streamlining maintenance processes and coordinating vendor schedules, resulting in a 10% reduction in annual operational costs. Product Manager Intern 3MTT Nigeria – Nigeria | Mar 2025 - Jul 2025 Directed the product roadmap and agile development for an AI-powered Smart Healthcare Chatbot, ensuring 100% completion of MVP goals and fostering cross-functional team alignment.  Directed the complete product roadmap for an AI-powered Smart Healthcare Chatbot, achieving 100% completion of MVP goals including symptom checker, appointment scheduler, and interactive chat flow.  Drove cross-functional collaboration across engineering, design, and research teams, aligning technical requirements and MVP features with the overarching product vision to accelerate development cycles.  Conducted extensive user and market research, including 50+ interviews and surveys, to identify key pain points and translate insights into iterative design improvements, refining the product strategy.  Coordinated agile ceremonies and project planning for the engineering team, facilitating timely delivery of critical features and improving team efficiency by 15% through optimized workflows. Key Projects Smart Healthcare AI Chatbot & Symptom Checker (Internship Project) 3MTT Nigeria | 2025    Led the development of an AI chatbot integrated with a symptom checker to provide preliminary health assessments and facilitate appointment scheduling. Implemented machine learning models to enhance chatbot response accuracy and improve the efficiency of initial patient interactions. Integrated the chatbot with a healthcare appointment booking system, streamlining the process for users to schedule consultations. Serviced Accommodation Booking Platform Freelance | 2025  Developed and launched a direct-booking website to reduce reliance on third-party platforms for serviced accommodation, optimizing the customer booking journey. Capstone Project – Bridging the Gap Between Artisans and Service Users Freelance | 2024        Identified and addressed the problem of disconnect between local artisans and potential service users by conceptualizing and developing a platform to bridge this gap. Conducted user research to understand the needs and pain points of both artisans and service users, informing the platform's features and design. Developed user personas to represent key user segments, ensuring a user-centric approach to platform development. Created wireframes to visualize the platform's user interface and key interactions, focusing on intuitive navigation and user experience. Defined success metrics to track the platform's performance and impact, including user acquisition, engagement, and transaction volume. Developed user stories to articulate the platform's functionalities from the perspective of both artisans and service users. Prepared product release notes outlining the platform's features, improvements, and bug fixes for potential users and stakeholders. Certifications Product Management Certification BeTechified Jan 2025 Product Management Certification 3MTT NITDA Jan 2024 AI Career Essentials (AiCE) Alx Africa Jan 2024 Generative AI LinkedIn Learning Jan 2024 Google Data Analytics Coursera Mar 2023 Skills Product Management Customer Service & Virtual Assistant Copywriting  Product Strategy & Vision  Agile/Scrum Methodologies  User Research & Data Analysis Roadmap Development  Cross-functional Collaboration  Customer Relationship Management (CRM)  Problem-Solving & De-escalation  Interpersonal Communication  Administrative & Operational Support  Time Management & Organization      Soft Skills Collaboration Tools            Communication Leadership Strategic Thinking Adaptability Analytical Skills Google Meet Microsoft Office Microsoft Teams Slack Jira Trello Brand Storytelling Content Strategy SEO Copywriting Editing & Proofreading A/B Testing