A Virtual Assistant with four years of experience, specializing in administrative support, calendar management, travel planning, high-volume email inboxes, scheduling meetings, marketing, and performing research to increase website traffic and social media engagement. A strong history of planning events and identifying improvement opportunities for administrative functions. Committed to providing exceptional customer service and accuracy in data entry and database management.
WORK EXPERIENCE Virtual Assistant 03/2022 - Present Helen Havilah Enterprises Managed and organized a high- volume email inbox, responding to over 100 inquiries per day with a 95% satisfaction rate from clients. Coordinated and scheduled over 50 meetings and appointments per week, ensuring all parties were informed and prepared for each meeting.
Streamline Enterprises Created and maintained a filing
system for over 500 documents, resulting in a 30% reduction in time spent searching for files. Assisted with social media management, resulting in a 20% increase in followers and a 25% increase in engagement.
SKILLS & COMPETENCIES
Email management
Marketing
Expense reporting
Calendar management
Meeting coordination
Research and data compilation
Website content management
operation management
Customer service
Data entry
Database management
Time management