Abiodun Adebola Oluwatosin

ABIODUN ADEBOLA --linkedin.com/in/adebola-abiodun PROFESSIONAL SUMMARY An experienced Customer Support Specialist with over 3 years in lead generation, cold calling, appointment setting, and telemarketing. Skilled at providing top-notch service, building relationships, and solving problems efficiently. Thrives in fast-paced environments and meets targets consistently. Excited to bring my expertise to your organization. SKILLS • • • • • • • • • • Virtual Assistance Customer Support Lead Generation Appointment Setting CRM Softwares Telemarketing Microsoft Suite Google Workspace Email Management Project Management WORK EXPERIENCE Jun, 2023 - present Customer Support Specialist Remi Onaeko& Co • Efficiently handling incoming and outgoing emails, ensuring all client inquiries and communications are addresses promptly and professionally. • Serves as the first point of contact for clients via telephone, providing information, taking orders, and directing calls to the appropriate departments • Utilizing Customer Relationship Management (CRM) tools to track client interactions, manages customer information, and maintains a high level of service quality. • Working closely with team members across different departments to facilitate a seamless client experience, sharing insights and coordinating efforts • Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction with our services and properties Aug 2019 - May, 2023 Customer Service | Virtual Administrator Ideation Consult Ltd • Efficiently managed a high volume of emails and calls, ensuring timely responses and exceptional service quality. • Coordinated and scheduled appointments, meetings, and calls between client sand our consultants, optimizing the time and resources of all parties involved. • Oversaw the administration of the company programs, tracked progress, and ensured all milestones are met. Nov, 2016 - Jun,2019 Customer Service Representative The Zibah Fashion • Attended to incoming calls and process customer orders • Chose designs that complement the customer’s preferences • Acquired fabrics that align with the customer’s preferences EDUCATION Jun, 2010- Sep, 2014 Obafemi Awolowo University, Nigeria Bachelor of Science: Statistics CERTIFICATIONS • Customer Service: Serving Customers Through Chat and Text- Linkedin Learning • Introduction to Customer Service Excellence- Alison