Abimbola Oyelowo

I handle customer inquiries and complaints via phone, email, chat, or in person by providing solutions to customer issues promptly and efficiently, assisting with product/service information and troubleshooting. i also maintain accurate records of customer interactions and transactions, upselling or cross-selling products and services to enhance customer satisfaction.

Skills:

• Communication Skills: Clear verbal and written communication to convey information effectively.
• Problem-Solving: Ability to identify problems, think critically, and find solutions.
• Empathy: Understanding and addressing customer needs with a positive attitude.
• Active Listening: Paying close attention to customers to fully understand their concerns.
• Time Management: Efficiently managing multiple tasks and prioritizing requests.
• Product Knowledge: Thorough understanding of products/services to assist customers accurately.
• Adaptability: Adjusting to changing situations and handling challenging customers.
• Technical Proficiency: Familiarity with customer relationship management (CRM) systems, chat tools, and other software.