Abijah Williams

I’m a Customer Experience and IT Support Specialist with 5+ years of experience helping businesses deliver exceptional customer service and build stronger client relationships. With a track record of maintaining a 95% CSAT score while handling 200+ weekly inquiries, I thrive on solving complex issues, guiding teams, and turning challenges into opportunities for growth.

I’m skilled in using CRM tools like Zendesk, Intercom, Stripe, and Ariba to streamline processes, resolve escalations, and improve overall efficiency. Beyond troubleshooting, I enjoy mentoring and training team members, ensuring they feel confident in handling customers and delivering consistent, high-quality support.

At my core, I’m passionate about creating customer-first experiences that leave a lasting impact, while driving team performance and operational improvements. I believe great support is more than problem-solving. It’s about building trust, loyalty, and long-term success.

At Hugo, I’ve contributed to cross-functional pilot programs, helped shape internal support documentation, and regularly led training sessions to upskill new team members and peers.

Previously, as an IT Support Specialist at Wilspring Integrated Limited, I implemented network security protocols, improved system uptime, and trained over 100 users—contributing to a 20% boost in productivity and a 40% reduction in security incidents.

I hold certifications in Google Cybersecurity, Networking Basics, Operating Systems, and more. I’m actively expanding my skills in Cloud Engineering (AWS, GCP & Azure), Python, Linux, and AI/ML to position myself at the intersection of CX, tech, and innovation.

I’m now seeking roles where I can combine my technical skills, passion for user satisfaction, and growth mindset to support fast-paced teams, deliver high-impact solutions, and drive exceptional user experiences.