Abijah Wadinga

Abijah Wadinga --Aguata Close, Garki 2 Objective A detail-oriented individual with leadership and administrative skills who is willing and ready to learn new things. An innovative problem solver with strong communication and interpersonal skills with a track record of gaining greater efficiencies from existing resources. An individual who is tenacious and ambitious for success, open minded and constantly aiming for efficiency. Always striving for the best and also believes in the future and growth. Education American University of Nigeria, (AUN) Bachelor of Science, Accounting August 2015 – December 2019 GPA: 3.08/4.0 Regina Pacis College (Secondary School Education) September 2008 – July 2014 GPA: 2.80/4.0 Intercultural Skills • Skilled financial analyst, experienced in analyzing processes and recommending improvements. • Skilled strategist able to deliver integrated solutions and formulate a strategic vision. • Skilled and experienced Business Plan writer. • Excellent written and spoken communication skills in English and Hausa leveraged to describe research statuses and findings to stakeholders adequately. • Excellent organizational skills and detail oriented. • Remarkably creative and open minded. • Skilled in Analytical thinking and problem solving. Technical Skills • Data Management • Product Design - Figma • Excellent copywriting skills. • Productivity Software – Microsoft Suite, Google Drive, Slack, Management conference calling software (Zoom, Microsoft Team) • Business Analysis – Ms Excel • Accounting – Auditing, GAAP Knowledge Experience Customer Support Specialist (12/2021-03/2022) – Techvantage Innovations Limited • Maintained a good relationship between customers and the company. • Provided detailed information about the products and services offered to the customers. • Communicated effectively with the customer support team. • Handle and manage surveys in regards to resolving customer service problems. • Kept the record of customers and follow-up with them on a timely basis for better customer experience for the company. • Responded to customer queries in a timely and accurate way, via phone, email or chat. • Identified customer needs and helping customers use specific features. • Informed customers about new features and functionalities. • Followed up with customers to ensure their technical issues were resolved. • Gathered customer feedback and shared with our Product, Sales and Marketing team. Analyst (National Youth Service Corps) (11/2020-11/2021)- Bank of Industry, Abuja, Nigeria • Provided financial advisory assistance to customers and entrepreneurs seeking loans. • Provided business plan advisory assistance to customers and entrepreneurs seeking loans. • Provided product design service to customers seeking loans. • Managed analysis and functional specifications of “as-is” and “to-be” business models for the growth platform. • Trained to provide maximum customer satisfaction (i.e., advisory assistance for loan approval) • Creating as well as delivering a quality presentation on the topics like project status, application designs as well as business requirements. • Involved in the implementation support through life cycle of projects. • Creating a detailed business analysis, outlining problems, opportunities and solutions for customers and entrepreneurs seeking loans. • Provided customer support services to customers while sitting at the state office reception. • Trained to communicate with customers and staff alike (Emotional Intelligence and Business Etiquette) Internship (06/2019-07/2019) - Petroleum Equalization Fund (PEF), Abuja, Nigeria • Communicating with the relevant management on pending, incomplete, or missing transaction files in the department. • Cross-checking financial statements and data for accuracy. • Ensuring the files delivered in and out of the department are delivered accordingly. • • • Creating as well as delivering a quality presentation on the topics like project status as well as business requirements. Managed the internal and external mail functions. Provided telephone support. Internship (06/2015-07/2015)- Baraza Luxury Chalets and Suites, Maraba-Mubi, Adamawa. • • • • • Assisted in the day-to-day running of the hotel. Greeted guests while efficiently distributing room keys to the guests per week. Aided in the timely preparation of meals for guests Assisted in the proper preparation of accounts. Cross-checking daily transactions and accounts for errors and omitted data. Administrative Assistant (09/2015-12/2015)- American University of Nigeria. • • • Organized files for the Faculty Advisor. Managed the internal and external mail functions. Provided telephone support. Certifications Association of Chartered Certified Accountants (03/2022) • Ongoing ACCA Certification Personal Leadership and Emotional Intelligence (10/2021) Hephzibah Ideas Limited Certificate of Attendance Microsoft Office Application (Excel, Word, and PowerPoint) Tabs & Icons Consulting October 2021 Developing Business Etiquette TEM Nigeria (A Franchise of the English Manner UK) Human Capital Development Training October 2021 Honors, Interest & Activities UNESCO & COMMONWEALTH CLUB, Regina Pacis College – Member January 2008 – July 2014 Class President (class of 2014), Regina Pacis College Coordinated and raised funds for donation In support of Sports development in the school. AUN Women Leadership Council - Member August 2016 – December 2019 Senator, AUN’s Students’ Government Association September 2015 – May 2016 AUN EMERGING LEADERS’ ACADEMY April 2017 – February 2018 References Available upon request.