Abigeal Opatola

ABIGEAL EBUNOFE OPATOLA Apete, Ibadan, Oyo state |-|-,- PROFILE An experienced media and customer service personnel with over three years experience resolving customer complaints and prioritizing customer satisfaction. Well versed in communication, content editing, translation and media presentation. An active listener and a good problem solver. WORK HISTORY HR Recruiter (Contract) Mar.2024 - Present Unateus Logistics Int’l Ltd, Surulere, Lagos  Developed and implemented effective recruitment strategies to attract top talent        Screened resumes and conducted initial interviews to identify qualified candidates Extended job offers and negotiated salary and benefits packages Ensured compliance with employment laws and regulations Maintained confidentiality and handled sensitive information with discretion Collaborated with HR team members to ensure seamless onboarding and integration of new hires Ensured a positive candidate experience and maintained a professional employer brand Managed candidate relationships and communicated status updates throughout the recruitment process  Analysed recruitment metrics to identify areas for improvement and optimized recruitment strategies accordingly  Developed and maintained a comprehensive understanding of the organization's workforce needs  Utilized behavioral-based interviewing techniques to assess candidate fit Backend Operator / Customer Support Mar.2024 - July 2024 Traydah Global Resources, Ibadan, Oyo state • Reviewed and verifed trade transactions to ensure they meet predetermined criteria and comply with regulatory guidelines. • Identified discrepancies or irregularities in trade documentation and take appropriate actions to rectify issues. • Ensured 99% accuracy in trade verification, resulting in improved regulatory compliance. • Accurately approve or reject trades based on established guidelines and criteria. • Collaborated with various teams to resolve trade-related issues and discrepancies. • Maintained detailed records of all approved and rejected trades, ensuring compliance with record-keeping policies. • Generated reports and summaries for management and regulatory purposes. • Utilized Microsoft Excel to manage and analyze trade data efficiently. Independent National Electoral Commission Officer (NYSC) INEC Office, Abeere, Osogbo, Osunstate.  Distribution of permanent voters card     Resolved issues regarding voters card Distribution of ad-hoc materials for election Election Conduct Training on BVAS machine Nov.2022 - Nov.2023 Call Centre Customer Service Representative Call Partners, Ibadan  Handled both inbound and outbound calls  Received complaint and proffered solution to the problems. Nov.2019 - Oct.2022  Shared service information  Analysed Customers Feedback  Documentation of customers interactions News Presenter & Program anchor (Seasonal) Voice of Ascomite Radio (VOA), Adeseun Ogundoyin Polytechnic, Eruwa.  News editing       May 2020 - Dec.2021 News casting News translation (Yoruba and English) "What Matters” Program co-host. Interaction with audiences Advert placements Selection of playlists Media Presenter (Freelance) Aloore Radio, Oyo state ministry of information, culture and Tourism.  "Love Search" Program anchor.  Research and Writing of Scripts  Selection of playlist  Interaction with audiences Jan.2021 - April 2021 Sales Representative Sept.2012 - April 2015 El-shaddai provision stores, Apete, Ibadan  Promptly responded to customer enquiries in person  Quickly and efficiently opened customer accounts by accurately recording account information.  Maintained financial accounts by processing customer adjustments.  Increased customer base by 30% in 2014 due to quick and efficient service delivery.  Monitor Sales EDUCATION Higher National Diploma, Mass Communication (Upper credit) Adeseun Ogundoyin Polytechnic, Eruwa, Oyo state, Nigeria. 2019 - 2021 National Diploma, Mass Communication The Ibarapa Polytechnic, Eruwa, Oyo state, Nigeria. 2016 - 2018 CERTIFICATIONS             Jobberman: Soft-Skills Training Side Hustle: Customer Relationship Management Support to Women Entrepreneurs in Nigeria (SWEAN): Agri-business training - International Skill Acquisition Centre: Agri-business training certification 2021 E-marketing institute: Online Marketing Fundamental 2021 E-marketing institute: Content Marketing 2021 E-marketing institute: Email Marketing 2021 E-marketing institute: E-commerce 2021 E-marketing institute: Social Media Marketing 2021 E-marketing institute: Search Engine Marketing. E-marketing institute: Blogging - E-marketing institute: SEO 2021 VOLUNTEER EXPERIENCE Community service  Distribution of Palliative during COVID-19 pandemic.  Campaign against drug abuse organized by the Federal Ministry of Youths and Sports  Legal Aid Council campaign - PROFESSIONAL MEMBERSHIPS ● Junior Chambers International (JCI) SKILLS AND INTERESTS ● ● ● ● ● ● Communication Customer service Empathy Listening Good Problem-Solving Content editing and translation HOBBIES  Singing  Traveling  Social Networking REFEREES Available upon request. (2020 – present)