Abigail Zinampan

Abigail Zinampan Social Media Manager &VA - PROFILE I am a dedicated Social Media Manager focused on expanding brand reach, growing engaged followers, and converting audiences into valuable leads. My goal is to craft strategies that not only increase visibility but also foster genuine connections and drive business growth through effective audience engagement SKILLS Social Media Management Basic Video Editing Basic Graphic Design Hashtag Research Cold Calling Data Entry CERTIFICATIONS SMM Training Certification Real-estate training certifications Video Editing Certification Canva Graphic Design - EXPERIENCES Tx Triangle Home Buyers | Virtual Assistant July 2023 - Aug 2024 Helping real estate investor to find motivated sellers by cold calling the leads, sending email and text follow ups. ResultsCX Philippines | Team Leader (Retail) September 2020 - May 2023 Managing and monitoring team's performance. Providing feedback and coaching Recognizing outstanding performance ResultsCX PHL. | Customer Service Representative March 2018 - September 2020 Provide exceptional service to customers Sales. Offering products and service upgrade Meeting and exceeding KPI target ( CSAT, QA, AHT) Sitel Philippines | Customer service representative May 2015 - February 2018 Maintain the highest level of customer service standard Answering inquiries and resolving complaints Assisting customer with order and website issues. EDUCATION Bachelor of Elementary Education | 2010 - 2012 World Citi Colleges Antipolo The Bachelor of Elementary Education (B.Ed.) is an undergraduate degree program designed to prepare students for a career in teaching at the elementary level. Bachelor of Elementary Education | 2009 - 2010 ICCT Colleges Antipolo This course focuses on teaching children.