Curriculum Vitae of
ABIGAIL G. VICENTE
Contact Information :
107 Pajo Street Brgy. Quirino 2B
Project 2, Quezon City, Philippines
Mobile : -
E-mail:-Facebook: https://www.facebook.com/gailvicente
Wordpress: https://gailvicente.wordpress.com/
I am a highly, motivated person who possess a high level of energy and persistence towards
achieving set goals. I am systematic in organizing work activities, have developed effective time
management skills and can perform well under pressure. I can establish good interpersonal
relationship with peers and colleagues; have excellent leadership qualities; is punctual and is very
responsible.
WORK EXPERIENCE:
REMOTE VIRTUAL ASSISTANT AGENCY (Jan 2019 to present)
*Virtual Assistant for a Real Estate Lead Generation Project
PART-TIME VOLUNTEER for a Catholic Organization (Nov 2011 to Dec 2017)
*Visual Head - Designed MS PowerPoint slides for weekly talks and worship
*Editor and Feature Writer – conceptualized themes, wrote articles, proofread and revised article
contents, helped with the layout for the weekly newsletter/bulletin
PEOPLE SUPPORT PHILIPPINES, INC. (A BPO Company)
*Talent Services – HR Administrator (June 2007 – June 2009)
*Customer Service Representative - Expedia.com (August 2005 to June 2007)
Tasks and Responsibilities:
*Benefits Administration - responsible for developing, implementing, monitoring and coordinating
programs and policies related to all benefits of the company.
*Performance Management- solely responsible for monitoring and administration of employees'
regularization and promotions; annual performance appraisals of all employees; identifying
training and development needs in order to improve the employee's performance on the job and
providing job related data useful in human resource planning.
*Customer Service Representative for a travel account – was responsible for providing
comprehensive and quality customer care to clients, ensuring that customers’ needs and concerns
were addressed and attended satisfactorily.
*Academy Bay Coach - served as mentor, tasked with monitoring performance of agents and doing
side-by-side coaching and feedback sessions.
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SYSTEM ACCESS (PHILIPPINES) INC. (An international Software Solutions Provider)
*Senior Administrative Executive (July 1999 to July 2000)
*Administrative and Human Resources Executive (June 1997 to July 1999)
*Administrative and Human Resources Assistant (November 1995 to June 1997)
Tasks and Responsibilities:
*Office Administration – delivering a comprehensive range of administrative services such as
travel management; purchase and procurement of office supplies and equipment; directing,
planning, implementing and supervising the internal administration of the company; and to
provide inputs for management decision-making.
*Human Resources –sourcing and recruitment, employee engagement, employee benefits and
compensation.
TELECOM DIRECTORIES CORPORATION (May 1994 to October 1995)
*Executive Assistant to the President
Performed general secretarial and administrative functions for the President such as maintenance
of business calendar, schedule appointments, attend and assist during conferences and meetings
with clients and company executives. I was also tasked to coordinate with other Department Heads
and interface with Telephone Company representatives with regard to directory layout and
content.
PHILIPPINE TELEPHONE DIRECTORIES, INC (February 1992 to April 1994)
*Executive Secretary for the SVP of Sales and Marketing
Performed general secretarial functions for the SVP such as routine correspondence, records
management, maintain business calendar, screen telephone calls and address accordingly. I was
also responsible with coordinating and interfacing with Philippine Long Distance Telephone
Company (PLDT) representative regarding solutions of complaints and related concern.
OTHER WORK EXPERIENCES:
AIRBORNE 7 TRAVEL AND TOURS (January 2003 to July 2005)
*Freelance Account Executive and Marketing Consultant
Conceptualize ideas for marketing collateral like brochures, website, flyers and other materials
used in the advertising and promotions of the company’s products and services. Also handled
special events and projects like the first Asian Pink Tour, a gay cruise on-board SuperStar Virgo,
Pre-World Youth Day events, local cruises (Bohol-Cebu-Manila) and others.
SILVER SEAL ADVERTISING (Brunei Darussalam, Nov 2001- May 2003)
*Computer Graphics Designer
In-charge of conceptualizing and designing marketing collaterals both for newspaper and
billboard advertisements of the company and its various clients, one of which is the weekly and
monthly promotional advertisements for DST Communications, the only Telephone Company
in Brunei.
ELITE COMPUTER SYSTEMS SDN. BHD., (Brunei Darussalam, Nov 2000 - Mar 2001)
*Administrative Assistant
In charge of all administrative requirements of the company such as Personnel Administration,
Purchasing and Maintenance of Office Supplies and Equipment, and Office Administration
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SKILLS:
Strong English language skill, both verbal and written and proficiency in business writing
Proficient in Microsoft Applications like Word, Excel, PowerPoint
Proficient in web-browsing, internet research, social network and email correspondence
Knowledgeable in computer graphics designing using Adobe Photoshop and Illustrator
Knowledgeable in website design and content writing, using Wordpress, Weebly
Knowledgeable with web tools such as: Trello, Canva, Dropbox, Google Docs, Google Drive,
Hootsuite, Trello, Canva, Facebook, Twitter, Instagram
Knowledgeable in shorthand writing
Typing skill with speed of 40-50wpm with 97% accuracy
Interview skills, can administer and evaluate examinations (aptitude, personality, etc.)
EDUCATION:
Graduated with a degree in Bachelor in Office Administration at the Polytechnic
University of the Philippines in April 1991, was a University Scholar and a consistent
Dean’s Lister.
Diploma Program on Human Resources Management at the DLSU-College of St. Benilde,
with Certificates on Industrial Relations and Recruitment, Testing and Selection,
Performance Management and Benefits Administration in 2000.
Graduated from Paco Catholic School on March 1987, Primary and Secondary Education.
GOVERNMENT EXAMINATIONS TAKEN:
National College Entrance Examination (Date: 1987)
Rating: 98%
Government Civil Service Examination (Non-Professional - Date: 1990)
Rating: 86%
CHARACTER REFERENCES: Available upon request.
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