Abigail Vergara

📧-| 📱 - | 📍 Philippines | 💻 Remote | 🌍 GMT+8 Detail-oriented E-commerce Specialist with 4+ years of experience in managing Shopify, Amazon, Etsy, and WordPress stores. I help ecommerce businesses streamline operations through product research, listing management, inventory check, order fulfillment, and customer support. Skilled in DSers, Canva, ChatGPT, Asana, Slack, and CRM tools like Klaviyo and Re:amaze. E-commerce Platforms: Shopify, Amazon Seller Central, Etsy, WordPress Store Tasks: Operations, Product Research, Listing, Order Fulfillment, Inventory, Customer Support Dropshipping Tools: DSers, AliExpress, CJ Dropshipping, HyperSKU Email Marketing: Klaviyo, Email Flows, Campaign Design Design & Landing Pages: Canva, PageFly, GemPages Customer Service: Shopify Inbox, ReAmaze, Gorgias SEO & Analytics: Google Console, Google Analytics, Semrush, Ubersuggest JMJ Group Shopify Account Manager November 30, 2023 - May 15, 2025 My daily tasks include: Managing the France, Italy, and Spain stores to ensure products, pricing, and site content remain optimized and up-to-date. Conducting product research and creating product listings with accurate translations to increase visibility and drive sales. Coordinating with suppliers for procurement, monitoring stock availability, and ensuring timely restocking of high-demand items. Providing responsive, multilingual customer service to address inquiries, build trust, and enhance customer satisfaction. Handling refunds and dispute resolution professionally, aiming to turn negative experiences into positive outcomes. Achievements: Recognized for outstanding performance and promoted to Shopify Account Manager within 2 months, taking full ownership of store operations and vendor coordination. Identified a trending holiday product that became one of our top-selling items during the Christmas rush, significantly boosting store revenue. ⭐ ⭐ Chasing Utopian Goods LLC Amazon & Shopify Virtual Assistant September 15, 2022 - October 23, 2023 My daily tasks include: Managing Amazon, Shopify, Facebook, and TikTok platforms, ensuring smooth operation and growth. Regularly creating and updating product listings, product pages, and collections, ensuring each listing is comprehensive, accurate, and visually appealing. Reading through customer reviews, identifying standout positive feedback that can be featured on Product Detail Pages (PDPs) to enhance customer trust and engagement, and posting it on the website manually. Analyzing website traffic and sales data and generating reports to guide business decisions. Providing excellent customer service Achievements: Created and optimized over 3000+ product listings with detailed descriptions, images, and SEO-rich content across Shopify, Amazon, Facebook, and TikTok Took initiative to upskill in Facebook Ads and SEO to better support a startup client unfamiliar with Shopify operations ⭐ ⭐ Agent Only Chat Support/Customer Service April 8,2022 - September 13,2022 Customer Service Upselling Sales My daily tasks include: Providing excellent customer service and driving sales through upselling. Product Preneur Enterprise E-commerce Specialist February 3, 2020-March 10,2022 My daily task includes: Conducting product research and listing optimization to improve sales and customer engagement. Managing inventory and ensuring smooth order fulfillment processes. Utilizing Klaviyo for building, designing and scheduling emails. Google Analytics and Google Console for Tracking Keywords and Creating SEO Monthly Client Reports. Staying informed about e-commerce trends and Shopify updates, continuously seeking ways to improve our online store. Achievements: Provided end-to-end e-commerce support to an Australian agency managing multiple clients across Amazon, Shopify, Etsy, and WordPress. Assisting with daily operations, product listings, and platform coordination to ensure smooth performance across all stores. Frequently recognized by my team for staying on top of tasks, meeting deadlines ahead of time, and taking initiative to support others without being asked. Gained a direct VA role from one of the stores managed by an Australian agency after being personally recommended by our CEO, recognizing my consistent performance and reliability. Helped improve the backend of a Shopify store, particularly in organizing products more effectively, which led to an 8% increase in sales compared to previous months based on client feedback. ⭐ ⭐ ⭐ ⭐