Abigail Thorpe

Abigail Ernestina Thorpe PROFESSIONAL SUMMARY CONTACT 15 Nii Armah Street, Teshie Bushroad, Accra, Ghana-- Dedicated professional seeking a full-time position that presents challenging opportunities, leveraging strong interpersonal skills, effective time management, and adept problem-solving abilities. An organized and reliable candidate experienced in successfully managing multiple priorities with a positive outlook. Demonstrates a proactive approach, including the willingness to assume additional responsibilities to achieve team objectives. Proficient in implementing network and systems monitoring tools to identify and address emerging issues. Understanding of IT Infrastructure and Software Applications. Results-oriented Support Officer with 5 years of experience, offering enthusiasm and customer-focused support, skilled in initiating and identifying actionable improvements to enhance services. Exhibits robust information management skills and an in-depth understanding of software applications, enabling the presentation of information in various formats with meticulous attention to detail. Diligent professional with a track record of goal achievement through exceptional planning and prioritization. Ghanaian WORK HISTORY SKILLS • System development and Administration • Experience in managing and maintaining Active Directory services, including user and group management, security policies, and group policies. • Experience with cloud platforms like AWS, Azure, or Google Cloud. • Microsoft 365 Administration • Scripting and Automation • User Support • Hardware and software installation • Operating systems • Server Administration • Troubleshooting and Technical support • Thorough documentation of system configurations, procedures, and troubleshooting steps. • Project Management • L1 IT Support for both Students and Staff Intern University of Ghana - Accra 10/2023 - Current • Active Directory Administration; Installation and Configuration, User and Group management. • Monthly Reports on Network Performance and AP Counts for all sites. • Manage Office 365 licenses, ensuring compliance with organizational requirements and optimize license usage and recommend adjustments as needed. • Integrate and synchronize on-premises Active Directory with Azure Active Directory and as well as managing Azure AD users, groups, and devices. • Configured and managed OneDrive accounts and storage and ensure secure access and file sharing permissions for users • Configured and maintained server network settings, including IP addresses, subnets, and DNS. • Collaborated with network administrators to resolve connectivity issues and optimize network performance. • Email account management for both Students and Staff Operations Manager GT Trading and Engineering - Accra 01/2016 - 12/2022 • Evaluate suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency • Drive year-over-year business growth while leading operations, strategic vision and long-range planning • Coordinate leadership workshops to educate team members on best practices to optimize productivity • Reduce corporate risk by managing shrink processes and controlling inventory levels LANGUAGES English Fluent • Maximize efficiency by coaching and mentoring personnel on principles, industry practices, company procedures and system. • Aided senior leadership by recommending corrective actions and improvements to company operations. • Worked constructively with sales team generating new business opportunities and supporting company growth by 10%. PROGRAM LEAD GHANA HUBS NETWORK - Accra 07/2022 - 11/2022 • Operationalize the long-term strategy of GHN on a daily basis • Furnish the Board and respective committees on key highlights of progress • Coordinate with Board and relevant teams to develop programs and activities that align with GHN's vision • Develop schedules for planned programs and activities and ensure effective implementation within scope, cost, time and quality. • Develop processes and toolkit for smooth implementation and consistency Identify risks, mitigation strategies and communicate progress on activities. • Organize and motivate team members to work towards common purpose Supervise teams and support their development • Maintain constant touch with Board to schedule meetings and share updates • Support in other general tasks in best interest of GHN • Scout for partners and work closely with Board to develop goals and strategies for fundraising and marketing programs to achieve targets • Represent GHN at high level meetings and promote the network. BUSINESS DEVELOPMENT MANAGER TheHelpDeskPlus – Accra. 01/2019 - 12/2021 • Coordinated innovative strategies to accomplish objectives and boost long-term profitability • Collaborated with sales and marketing departments to support business objectives and client acquisition • Negotiated, prepared and signed contracts with clients • Generated new business with marketing initiatives and strategic plans • Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency. • Introduced new technologies into team workflows to boost output efficiency and accuracy. • Diagnosed and troubleshooted software and hardware faults in person and by phone. • Set-up new users with IT systems and equipment, offering further support and guidance to new starters. • Installed, tested ad integrated software products. • Supported on-time project completion, working within client requirements and budget constraints. PROJECT MANAGER/ IT OFFICER Charlitex Investments - Johannesburg 11/2013 - 09/2014 • Developed and initiated projects, including managing costs, schedule and performance • Achieved project deadlines by coordinating with contractors to manage performance • Developed implementation methodologies to rein in project costs while meeting key milestones • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings. • Promoted company values and services at client meetings to solidify value and present winning proposals. • Built and nurtured professional relationships with wide range of stakeholders. • Led technical delivery teams to deliver high-quality solutions within agreed timescales. TECHNICAL SUPPORT OFFICER CIT SYS CO LTD - Accra 09/2013 - 10/2013 • Talking to staff/clients through series of actions, either face to face or over telephone to help set up systems or resolve issues • Providing support on ESET Antivirus for homes and businesses • Supporting roll‐out of new applications and creating new user accounts for new company employees • Maintain log to support calls and document their results to aid in solution of common queries • Analyzed and developed service goals for in-bound call centre. • Attended service liaison meetings with customer representatives to raise awareness and update policies and strategies. • Observed hardware and software performance to maintain functionality and reliability. • Implemented ICT support procedures and techniques to achieve maximum quality and continuous service improvement. IT SUPPORT OFFICER Anglogold Ashanti Iduapriem Limited - Tarkwa 09/2012 - 07/2013 • Troubleshot operating systems, hardware and software problems to identify root causes. • Delivered outstanding helpdesk service and support to customers. • Formulated reports regarding findings, discrepancies and technical issues to submit to management. • Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems. • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks. • Troubleshot network issues and provided rapid solutions to limit downtime. • Tested systems regularly, troubleshooting and remedying issues to limit operational disruption. • Cisco Internet Protocol Phone Configuration and Management • Software and hardware training for users CORPORATE SALES EXECUTIVE Glo Ghana - Tarkwa 07/2012 - 08/2012 • Conduct market research to identify prospective clients • Manage data of Tarkwa Unit • Increased clientele of Tarkwa unit by a sizeable percentage within two months exposure with them • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions. • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences. . • Delivered outstanding customer experiences through attentive care and faultless service. • Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence. • Applied exceptional customer service skills across all sales channels to engage prospects. INTERN SSNIT - Tarkwa • • • • • • • • • • • • • • 05/2012 - 07/2012 Manage database generated daily Update daily reports on new registrations/accidents/renewals Data Capturing and Data Entry Basic Information System Support SSNIIT Daily data backup Data Capturing and Data Entry Basic Information System Support Assistance in Network Administration Installation of hardware and software Troubleshooting of computers Taking regular backups of staff's computers Performing Updates of IT Assets Register Provision of helpdesk service. Intern Driver and Vehicle Licensing Authority - Tarkwa 06/2010 - 08/2010 • Conducted research and analysis to support team with project preparation. • Adapted to new situations and learned new skills quickly. • Established and nurtured positive professional relationships within working environments. • Made positive contributions to team and workplace, consistently exceeding expectations. • Participated in staff meetings to discuss latest developments. • Sought feedback actively and used it to improve performance. EDUCATION Masters of Science: Computer Science, 01/2023 - 09/2023 University of Ghana - Accra, Ghana, Ghana Graduate Certificate: Programme and Project Management, 05/2014 - 11/2014 University Of Witswatersrand - Johannesburg, South Africa, South Africa Bachelor of Science: Information Technology, 08/2008 - 06/2012 Pentecost University College - Accra, Ghana, Ghana WASSCE: General Arts, 09/2004 - 06/2007 Mfantsiman Girls' Secondary School - Saltpond, Ghana, Ghana BECE: General Studies, 09/1996 - 04/2004 Goldfields Schools Complex - Tarkwa, Ghana