Abigail Sunday Adina

Abigail Sunday D. Adina Blk 12 Lot 19 Villa Consolacion Subdivision Brgy San Jose Antipolo City- Outgoing, motivated team player eager to contribute dynamic customer service, administrative, supervisory, team building, and organizational skills towards supporting the objectives of an organization that rewards reliability, dedication, and solid work ethics with opportunities for professional growth. Employment History August 10, 2010- March 20,2013 Customer Service Representative Teleperformance Philippines March 2011 "BPO Employer of the Year" by the Business Processing Association of the Philippines and the Canadian Chamber of Commerce 1554 Mandaluyong Metro Manila Philippines - - Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Research billing issues. Research misapplied payments. Recognize, document and alert immediate superior of trends in customer calls Recommend process improvements. April 15, 2013- May 09, 2014 Customer Service Representative West Contact Services 24/f Exportbank Plaza, Chino Roces Avenue corner Sen. Gil J. Puyat Avenue, 1200 Makati City December 1, 2014- Up to Present Operations Manager Realtime Travel and Tours Services 1902C East Tower PSEC Building Ortigas Center Pasig City Page 1 of 2 Abigail Sunday D. Adina Education- De Ocampo Memorial College Bachelor of Science in Nursing 3222 Ramon Magsaysay Blvd Sta. Mesa, Manila Professional Affiliation Registered Nurse in the Philippines Personal Information Age Date of Birth Religion Civil Status 24 years old December 24, 1989 Roman Catholic Married Character Reference Joey Yambao West Contact Services Supervisor- Yoshio Auchi Teleperformance Philippines Supervisor- Darrel Unabia Teleperformance Philippines Supervisor-   Page 2 of 2 Abigail Sunday D. Adina