Abigail Smith

ABIGAIL SMITH - |-Nordutch Farmpen, Savanna-la-Mar P.O, Westmoreland Open to Remote Work PROFESSIONAL SUMMARY Adaptable and service-driven professional with strong interpersonal, communication, and organizational skills. Demonstrated success in supporting customer inquiries, managing documentation, and providing high-quality service in dynamic environments. Proven ability to work independently and collaboratively in remote settings. Eager to contribute to a high-performing team, support business operations, and grow in the customer service field. KEY SKILLS - Customer Service Excellence - Call Handling & Ticket Processing - Microsoft Office Suite - Multitasking & Time Management - Problem Solving & Resolution - CRM Software (Basic Exposure) - Data Entry & Recordkeeping - Verbal & Written Communication PROFESSIONAL EXPERIENCE Customer Service Intern Trafalgar Travel Ltd – Savanna-la-Mar, Westmoreland | 2023 - Handled daily customer inquiries and supported travel bookings, ensuring a 95% satisfaction rate - Maintained and organized over 100 customer records and booking forms - Supported administrative functions, reducing team response times by 20% - Collaborated with team members to ensure timely service delivery Administrative Volunteer Savanna-la-Mar Police Station – Westmoreland | 2022 - Processed over 200 tickets and documentation entries - Provided front-desk assistance and directed public inquiries - Organized and filed records, reducing retrieval time by 30% EDUCATION Associate Degree in Business Administration (In Progress) 2022 – 2024 | Montego Bay Community College TECHNICAL SKILLS - MS Word | Excel | PowerPoint | Outlook - Internet Research & Email Handling - File Organization | Scanning | Printing - Basic knowledge of CRM & remote tools ADDITIONAL STRENGTHS - Adaptable to fast-paced remote environments - Quick learner with strong work ethic - Basic conversational French - Passionate about technology, learning, and growth ✅ References available upon request