Abigail Santos

Abigail V. Santos Address: 157 Purok 5, Matingkis, Talavera, Nueva Ecija Phone:- Email:- OBJECTIVE To be able to provide excellent and accurate service to my client. And to be able to share my knowledge and experience with the company. EXPERIENCE NTK Poperties • • Pre-Forclosures Seller Leads Dialer – Outbound and Inbound Cold Calling, Setting appointments and Callbacks [September 2018-November 2108] [September 2018 – November 2018] [September 2018 – November 2018] Investor Virtual Assistant |Investor Virtual Assistant Services-IVAS • • • • • • [December 2016 – September 2018] Residential Homes Group (RHG) [April 2017 – September 2018] Seller Leads Dialer – Outbound and Inbound [April 2017 – September 2018] Cold Calling, Setting appointments and Callbacks Lead Factory/ Special Project for Bootcamp [January 2017 – April 2017] Cold Calling, Setting appointments and Callbacks Training of Real Estate essentials for Investors. [December 2016 – January 2017] Proficient in handling objections for seller lead calls, determining between a warm or cold lead. Email Campaigns Sales Team Leader | Sr. Recruitment Specialist Demand Science Inc. [July 2015-Novermber 2016] It’s a Lead Generation company that provides leads for different types of clients like Ring Central, Lenovo and etc., I used to handle a team of 15 agents, half working from the office and half from virtual. I am also part of the recruitment team at the same time. Telemarketing Manager Intellasoft Digital Media [January 2015- July 2015 ] It’s a digital marketing company that offers website services and digital marketing services to businesses. I was responsible in hiring, creating sales pitch, and managing the sales agents/appointment setters. Customer Support Manager and VA |1ParkPlace [September 2014- January 2015] It is a company that supports and provides website for Real Estate Agents and Brokers, my job was to handle the customer support team and the collection of the payments of the clients also manage the client’s website. Customer Service, Technical Support and Collection Specialist |Iqor Phil’s [September 2012- September 2014] The account that I had with Iqor was Sprint Telecom which I take inbound calls and solve the issues and concerns of each and every customer. Sales Consultant | Sutherland Global Service [January 2012- March 2012] (Project Based) Taking inbound and outbound sales calls for florist EDUCATION College/Vocational [-] Datamex Computer College Information Technology Secondary level [-] San. Isidro Highschool SKILLS • • • • • • • • • • • • • • • • • • Real Estates principles REO Principles and Practices Proficient in computer Software Systems Quality Analysts Appraiser Phone and email Handling Capable of working under time pressure Able to read, write and verbally communicate in English Experience as well in Sales Experience in appointment setting Experience in Lead Generation Experience in Team Management Experience in Customer Service Experience in Collections Microsoft Office (Excel and Word) Research Cold Calling Appointment Setting TOOLS 1 Poor 2 Good 3 Fair 4 Very Good 5 Advanced MS Word ☐ ☐ ☐ ☒ ☐ MS Excel ☐ ☐ ☐ ☒ ☐ Google Spreadsheets ☐ ☐ ☐ ☒ ☐ Outlook ☐ ☐ ☒ ☐ ☐ MS PowerPoint ☐ ☐ ☒ ☐ ☐ Facebook ☐ ☐ ☐ ☒ ☐ Vici Dialer ☐ ☐ ☐ ☒ ☐ Five9 Dialer ☐ ☐ ☐ ☒ ☐ Gmail ☐ ☐ ☐ ☒ ☐ Skype ☐ ☐ ☐ ☒ ☐ LinkedIn ☐ ☐ ☐ ☒ ☐