ABIGAIL ROPP
ph: - e:-Highlighted Proficiencies
Advanced Microsoft Office | Salesforce | Asana | DonorPerfect, SmartSimple, and other CRMs |
Mailchimp | Constant Contact | QuickBooks | SAP
Education
Bachelor of Science, English and Theatre, Northern Michigan University, Marquette, MI
Level 2 Joker, Theatre of the Oppressed, New York, NY
Experience
Development Operations Manager, Phoenix Multisport, Remote, 11/2022-present
Manage the operational systems/processes that support The Phoenix's fundraising efforts
Ensure data integrity of all donor information, engagement plans, dashboards and reports
Collaborate with Operations Team to optimize development platforms and tools
Serve as main liaison with the finance department to maintain accurate records of gifts
Support the organizational fundraising strategy through data analysis and trend forecasting
Create and maintain an annual donor acknowledgment program that supports retention and
engagement
Work collaboratively with the development team to maximize the use of prospect
information through custom reports and campaigns to support fundraising across all
revenue stream
Administrative Associate, Aspen Leadership Group, Remote, 5/2022-8/2022
Maintain and monitor shared company calendars
Coordinate employee retreats and offsite locations
Support 25 staff in a virtual environment
Onboard and train new staff
Evaluate and implement new systems and processes as needed
Office Manager, Con Alma Health Foundation, Santa Fe, NM, 8/2021-5/2022
Maintain and monitor shared foundation calendar
Upgrade existing and implement new technology and programs to innovate current systems and
processes and increase efficiency and ease of use
Process accounts payable and accounts receivable
Assist with annual audit and 990PF tax return and annual budget
Schedule meetings, distribute invitations, draft notes/meeting minutes
Development Data Specialist, Roadrunner Food Bank, Albuquerque, NM 6/2020-8/2021
Organize, enter, and reconcile data for donation processing, relationship management, and other forms
of data entry in to organizational databases in a timely, confidential, and accurate manner
Train and work alongside temporary data entry clerks and volunteers
Support yearly audit and tax preparation efforts through data entry and reconciliation
Coordinate and maintain data entry in real time during record-levels of donations made during the
COVID-19 pandemic, ensuring efficient and appropriate donor service
Senior Executive Administrator, Great Livin’, Albuquerque, NM, 6/2019-2/2020
Develop and implement human resource, benefit administration, scheduling, and accounts
payable/receivable processes in conjunction with CEO, CFO, finance manager, and QA Manager
Train and develop administrative staff to provide the support necessary to coordinate and assist
employees
Compile, format, and store records in an automated system and profile maintenance and management
of all office IT functions and equipment maintenance
Coordinate and assist with periodic audits of information, including yearly audits and tax preparation
Oversight and scheduling repairs and purchases for office and vehicle/transportation needs of the
company
Office Manager, ProPublica Illinois, Chicago, IL, 8/2017-5/2019
Order and maintain office equipment and supplies, handle invoices, prepare expense and other internal
reports, and maintain positive relationships with vendors and building management
Assist with new employee onboarding and basic HR support
Plan, coordinate, and execute monthly events within the Chicago office and with the New York office, as
well as frequent meetings on behalf of staff
Plan, coordinate, and execute total office relocation within a two month time frame
Support the director of information technology, assisting with basic networking tasks, and
troubleshooting technological issues as they arise
Development Assistant, Connections for Abused Women and their Children, Chicago, IL 8/2016-8/2017
Organize, enter, and reconcile data for donation processing, relationship management, and other forms
of data entry into organizational databases in a timely, confidential, and accurate manner
Support yearly audit and tax preparation efforts through data entry and reconciliation
Plan, coordinate, and execute fundraising events, including the 2017 annual gala, which broke
institutional records for attendance and money raised
Develop and implement inter-departmental processes to improve client access to resources
Administrative Assistant, Cleary Gottlieb Steen and Hamilton, Washington, DC, 6/2015-8/2016
Handle office tasks, such as filing, generating reports and presentations, setting up for meetings
Maintain office calendar and assist as needed with calendars for twelve department heads
Maintain vendor/billing files and maintain positive vendor relationships
Plan, coordinate, and execute employee appreciation day event for 400 employees and families
Prepare expense and other internal reports
Guest Services Supervisor, Morrison House Hotel, Alexandria, VA 12/2014-6/2015
Implement best practices among staff to ensure phenomenal customer service
Implement cross-departmental systems to improve communication between front desk and
housekeeping staff
Greet guests and resolve issues, supervise and support front desk and housekeeping staff, coach staff
on issue resolution and service training, reconcile accounts across multiple shifts
Guest Services Representative, Hotel 24 South, Staunton, VA, 4/2013 - 4/2014
Support reservations department in achieving record room sales, increasing by 15% from the prior year
Assist in implementing training procedures and cutting training times in half for new staff
General Duties: provide outstanding customer service to guests and resolve issues efficiently, work with
multiple departments as needed
