Abigail Regie Meneses

MENESES, ABIGAIL REGIE A. Email address:-Contact #: - LinkedIn: linkedin.com/in/regie-meneses-66b166234 QUALIFICATION SUMMARY Accomplished finance professional with over 15 years of experience in risk and control management, fraud prevention, bookkeeping, and team leadership. Proven ability to manage accounts, financial reporting and implement robust control measures that drive efficiency and compliance. Expertise in fraud prevention, financial analysis, and operational efficiency, with a track record of enhancing internal controls and exceeding performance targets. Proficient in QuickBooks Online, task management, and client communication, bringing a results-driven approach to every role. Dedicated to delivering excellence and continuous improvement in all areas of responsibility. WORK EXPERIENCE Chase Underwriting - Melbourne, Australia (under Microsourcing Agency) September 2024 - Present Admin Assistant  Facilitated Timely Client Communication: Sent out insurance renewal letters to clients on schedule, ensuring consistent communication and smooth policy continuation.  Managed Invoice Documentation: Downloaded and organized invoices from multiple sources for accurate record-keeping and efficient processing.  Processed Insurance Transactions: Handled the end-to-end processing of insurance renewals, policy adjustments, endorsements, and new account setups to support underwriting operations.  Performed Accurate Data Entry: Executed high-volume data entry tasks with precision and attention to detail, maintaining data integrity across internal systems.  Maintained and Updated Client Records: Updated internal systems with up-to-date client and policy information, contributing to effective policy management and reporting. Big League Movers - Memphis, TN, USA June 2024 - January 2025 Bookkeeper / Virtual Assistant  Managed Bookkeeping and Financial Transactions: Executed daily bookkeeping tasks including accounts receivables, accounts payables, and bank reconciliations using QuickBooks Online, ensuring accuracy and financial integrity.  Handled Invoicing and Collections: Prepared and sent invoices, conducted collection calls to follow up on overdue payments, and maintained clear records to ensure timely revenue collection.  Conducted Expense Audits: Performed daily, weekly, and monthly audits of expenses to ensure accuracy and adherence to budgetary constraints, enhancing financial oversight and control.  Provided Comprehensive Virtual Support: Delivered seamless virtual administrative support, including email communication, task management, and document organization to enhance operational efficiency.  Optimized Accounting Workflows and Communication: Utilized tools like Google Drive, Todoist, and Dialpad to streamline accounting workflows, boost task efficiency, and maintain effective client communication. Church Admin, Inc. - North Carolina, USA August 2023 - January 2024 Bookkeeper / Virtual Assistant  Managed Financial Records: Oversaw financial records, including donations and budget tracking, ensuring precise bookkeeping and adherence to compliance standards.  Handled Accounts Receivables and Payables: Processed accounts receivables and payables, maintaining clear and organized documentation to support financial accuracy and transparency.  Enhanced Communication and Engagement: Facilitated effective communication between leadership, volunteers, and congregation, fostering stronger community engagement and collaboration.  Supported Administrative and Operational Functions: Maintained organized documentation and provided administrative support for various church initiatives, contributing to streamlined operations and effective project execution. JPMorgan Chase Bank N.A. - Cebu City, Philippines May 2020 - May 2023 Control Manager | Corporate and Investment Banking  Implemented Risk and Control Frameworks: Managed risk and control operations by developing and executing robust frameworks to identify and mitigate key operational risks, safeguarding organizational integrity.  Led Fraud Audits and Investigations: Directed audits and investigations into potential fraud, ensuring compliance with internal policies and external regulations to maintain operational standards.  Strengthened Financial Processes: Developed and refined control procedures to enhance the integrity of financial operations, effectively reducing vulnerabilities and improving process reliability.  Collaborated to Improve Internal Controls: Worked closely with senior leadership and cross-functional teams to enhance internal controls and operational efficiency, driving continuous improvements in risk management. JPMorgan Chase Bank N.A. - Cebu City, Philippines June 2015 - May 2020 Team Manager | Consumer & Community Banking Operations Fraud and Customer Protection Services (FCPS)  Led Fraud Investigations and Team Management: Led a team of fraud analysts, overseeing investigations and ensuring timely resolution of complex fraud cases.  Enhanced Fraud Risk Management: Developed and implemented strategies to detect, prevent, and mitigate fraud risks, enhancing overall operational security.  Boosted Team Performance: Conducted performance evaluations and provided targeted coaching to improve team efficiency and effectiveness in fraud detection.  Ensured Regulatory Compliance: Collaborated with compliance, legal, and risk management teams to ensure adherence to regulatory standards and company policies. JPMorgan Chase Bank N.A. - Cebu City, Philippines November 2010 - June 2015 Financial Advisor | Team Manager Consumer & Community Banking Operations, Canada Cards  Led and Developed High-Performing Teams: Managed and coached a team of financial advisors, focusing on performance management, goal-setting, and skill development to drive success.  Enhanced Team Productivity and Exceeded Targets: Implemented efficient processes and tools that optimized team operations, enabling consistent achievement and surpassing of sales and performance targets.  Improved Performance Through Feedback and Reviews: Conducted regular performance evaluations, provided constructive feedback, and facilitated professional growth, resulting in stronger client engagement and advisor skill enhancement.  Fostered a Collaborative and Learning-Oriented Culture: Promoted a culture of continuous improvement through regular training sessions and knowledge-sharing initiatives, enhancing team collaboration and expertise. Stream Global Services - Cebu City, Philippines October 2009 - October 2010 Customer Service Representative  Delivered Exceptional Customer Support: Provided customer support by addressing inquiries and resolving billing complaints, ensuring prompt and effective service.  Enhanced User Experience Through Technical Assistance: Assisted customers with equipment usage and troubleshooting, enhancing user experience and issue resolution.  Clarified Billing and Account Details: Explained billing details, usage charges, and account discrepancies, improving customer understanding and satisfaction.  Managed Customer Accounts and Records: Managed customer accounts and maintained accurate records, contributing to streamlined operations and efficient service delivery. SM City (SCMC Accounting Dept) – Davao City, Philippines April 2009 - October 2009 Accounting Assistant  Conducted Financial Audits and Maintained Records: Performed inventory and sales audits to ensure compliance with financial standards, managed daily and monthly sales records, and maintained accurate financial data for effective reporting.  Processed Disbursements and Managed Financial Transactions: Handled disbursements and maintained detailed records, enhancing financial tracking, control, and transparency within the organization.  Coordinated with Suppliers and Tenants: Liaised with suppliers and tenants to ensure timely updates, maintained comprehensive status information, and supported effective business operations.  Enhanced Financial Operations through Technology: Utilized accounting software to record, store, and analyze financial data, and prepared bills, invoices, and financial statements, streamlining financial processes and improving operational efficiency. Global Merit Financenter (A Member of AYP Holdings) – Davao City, Philippines May 14, 2008 - November 30, 2008 Bookkeeper  Ensured Data Accuracy and Reconciliation: Reviewed and verified financial documents for accuracy, identified discrepancies, and ensured precise financial reporting through timely reconciliations.  Performed Financial Calculations and Analysis: Conducted calculations for amounts due, interest charges, and loan balances, supporting accurate loan management and financial forecasting.  Managed Payment Processes: Prepared bank deposits, verified receipts, and coordinated the secure and timely transfer of payments to financial institutions, optimizing cash flow management.  Monitored and Processed Financial Obligations: Tracked loan and account statuses to ensure timely payments and prepared checks for utilities, taxes, and other essential expenses, enhancing payment efficiency. EDUCATION Bachelor of Science in Accountancy Class of 2008 University of Mindanao – Davao City, Philippines TECHNICAL SKILLS   QuickBooks Online Bill.com (AR/AP)        Todoist Google Workspace MS Word, MS Excel, MS PowerPoint CORE (Control and Operational Risk Evaluation) SmartMoving FreshDesk SAP Accounting System