Abigail Nicole L. Valeros

ABIGAIL NICOLE L. VALEROS Dasmariñas City, Cavite Philippines | - |- EDUCATION Lyceum of the Philippines University Cavite Bachelor of Science in International Travel and Tourism Management 2024 PROFESSIONAL EXPERIENCE Petology Emergency Animal Hospital Marketing Manager Feb 2025 - Present Developed and executed marketing strategies to achieve business goals, driving customer engagement and loyalty. Managed social media platforms (Facebook and Instagram), creating engaging content that resonated with the target audience. Ensured brand consistency across all marketing channels, building a strong online presence and customer trust. Created marketing materials and scheduled social media posts to maintain a steady flow of communication and promotions. Outlier AI Team Lead Jun 2024 - Feb 2025 Led a team of professionals, overseeing daily operations and ensuring the delivery of high-quality outputs through guidance to foster growth, improve performance, and enhance productivity. Conducted thorough onboarding and training for new hires, ensuring seamless integration into company processes. Collaborated with cross-functional teams to streamline workflows, improving team efficiency and meeting project deadlines. MCN Marketing Canada Virtual Assistant Jul 2021 - Jun 2024 Provided exceptional customer support for inquiries, order processing, and troubleshooting related to medical equipment through live chat and e-mail. Managed client communication through platforms like Slack, Teams, and WhatsApp, ensuring clear and timely responses. TECHNICAL SKILLS Marketing & Social Media Customer Service Communication Tools Other Platforms Canva, Meta Business Suite, and Mailchimp Order processing, tracking, and inquiry resolution Slack, Teams, WhatsApp, Zoom, and Google Meet WordPress, Woocommerce, and Google Workspace CERTIFICATIONS Comprehensive Healthcare Marketing Scientissimum Healthcare Marketing Agency 2025 Sales and Marketing Intern Pita Travel and Tours 2023 Business Communication in the Tourism and Hospitality Industry American Hospitality Academy 2023 Events Management Asia Pacific Institute for Events Management 2022