Abigail Monleon

ABIGAIL MONLEON ABOUT ME --https://www.linkedin.com/in/ abigail-monleon-18a659126/ Dona Pilar Village Sasa, Davao City EDUCATION Bachelor of Secondary Education University of Southeastern Philippines- Master of Arts in Education Holy Cross Academy of Davao Dynamic and dedicated professional with four years of teaching experience and a strong background in customer service. Adept at maintaining and updating student records, assisting with data analysis for academic presentations, and leading data initiatives and projects. Proficient in Microsoft Office, particularly Excel, with a commitment to continuous skill development. Passionate about providing exceptional customer service and fostering strong client relationships. Currently undergoing training to become an effective social media manager, with a keen interest in virtual assistance and business partnership. WORK EXPERIENCE September 2019 - March 2024 The English Private Group WLL l Salmiya, Kuwait Schools Data Administrator Supported five principals in their everyday tasks, performing duties similar to an Executive Assistant (EA). Maintained and updated student records with accuracy and attention to detail. Assisted with data analysis for academic presentations, contributing to insightful and impactful presentations. Led data initiatives and projects, demonstrating strong project management skills. 2019 May 2019 - August 2019 EXPERTISE Data Management Administrative Support Social Media Management Basic Graphic Design Microsoft Office Suite Online Course Assistance Customer Support IBEX Global Davao l Davao City, Philippines Customer Service Representative Provided top-notch customer service, ensuring customer satisfaction and fostering strong client relationships. Addressed customer inquiries and resolved issues efficiently, maintaining a high level of customer satisfaction. Developed proficiency in handling customer data and using CRM tools. May 2016 - April 2019 Stella Maris Academy of Davao l Davao City, Philippines Teacher Provided quality education and fostered a positive learning environment for students. Developed and implemented lesson plans that met curriculum standards and addressed diverse student needs. Utilized various teaching methods and technologies to enhance student engagement and learning. Assessed and monitored student progress, providing feedback and support to help them achieve their academic goals. TOOLS Zoho Loom Asana Canva Monday.com Microsoft Excel Microsoft Office Microsoft Powerpoint