Abigail Maines | Freelancer Resume

ABIGAIL MAINES, MBA Niles, MI |- |-| linkedin.com/in/abigail-maines/ SUMMARY Operations and analytics professional with 8 years of progressive experience stepping into complex, often underdeveloped environments and building the systems teams need to function: dashboards, documentation, reporting, and training where little or none existed. Skilled at translating data into decisions and communicating across all levels, from frontline teams to executive leadership. Brings a track record of process improvement, stakeholder enablement, and catching problems early before they become costly. CORE SKILLS Power BI · Power Automate · SharePoint · Excel · DAX · Alteryx · SQL · Lean Six Sigma · KPI Development · Process Improvement · Stakeholder Communication · System Implementation · Contract Management · Data Governance · Training & Facilitation · Agile Project Management · Compliance/Risk Management · Executive Communication · Vendor Management · Cross-functional Leadership PROFESSIONAL EXPERIENCE Lead Analyst, IT Supplier Management (Business/Operations Analyst)| Stryker Portage, MI 3/2024 to 3/2026 ●Automated contract renewal and notification workflows, reducing a 4-hour weekly manual process to under 20 minutes, a 90%+ reduction in effort, while significantly improving reporting accuracy and response consistency across ~1,000 annual contracts ●Built and grew a monthly supplier market review newsletter from a 20-person internal communication to a 100-person cross-functional audience over its first year, iterating each cycle based on stakeholder feedback ●Built the team's reporting infrastructure from the ground up by designing and launching Power BI dashboards, SharePoint systems, and automated workflows where none previously existed; solutions reached 150 unique monthly users across Finance, Legal, Procurement, and IT ●Reviewed and shepherded 600+ contracts annually through the approval process, identifying red flags and insights for Procurement, Finance, and Legal stakeholders to support faster, more informed decision-making ●Built Supplier Management’s first centralized process documentation hub: a SharePoint site housing SOPs, FAQs, and process flows where none had existed, authoring over 100 documents which were used to formally train approximately 30% of the division and improved system adoption across the full team ●Conducted Voice of Customer research with 50 key stakeholders using Lean Six Sigma methodology to identify process gaps and prioritize improvements across CLM tools, dashboards, meeting structures, and workflows ●Integrated Adobe Sign and SharePoint into a unified live Power BI dashboard via API connection, replacing a system that could only display one request status at a time with a real-time view across all active contracts achieving an 82% reduction in manual effort ●Primary system owner across 5 platforms (SharePoint, Adobe Sign Analytics, Power BI, Power Automate, and the team's external-facing SharePoint site), maintaining data governance and accuracy for ~150 monthly users Supply Chain Analyst (Transportation Manager) | Patrick Industries Elkhart, IN 1/2023 to 3/2024 ●Inherited a transportation function with no digital infrastructure. Built the division's first fully digitized fleet and driver management system, converting 1,500+ driver files (10+ documents each, spanning 20 years of paper records), surfaced that 30%+ of driver information was outdated and 40%+ of the fleet was untracked ●Created and distributed a monthly transportation and safety newsletter for all drivers and their management, communicating key metrics, safety updates, and operational insights to drivers and internal stakeholders; refined messaging based on feedback and performance trends ●Consolidated fleet data from 5 separate fleet websites, multiple Excel files, DOT portals, federal registration systems, and vehicle tracking software into a single source of truth, eliminating blind spots that had left significant portions of the fleet unaccounted for ●Identified an imminent DOT audit risk and led a full compliance remediation within 6 months - updating an expired driver handbook (10+ years out of date), distributing updated compliance requirements to 150–300 drivers, collecting required signatures, and bringing driver and vehicle compliance from below 60% to 100% ●Renegotiated Verizon fleet contract to align usage with actual needs, ensured all DOT-required drivers were equipped and compliant with digital logging tablets, and installed fleet tracking on ~50% of previously unmonitored vehicles, achieving full mileage compliance across the fleet Procurement Analyst | University of Notre Dame South Bend, IN 3/2020 to 1/2023 ●Built a 50+ resource knowledge base of written guides and instructional videos from the ground up following a full systems overhaul, improving accessibility and consistency of training across the department ●Facilitated recurring ERP training sessions every 3 weeks for new employees, ensuring consistent onboarding and system adoption across the procurement function ●Developed audience-specific communication materials and market analysis for monthly and quarterly leadership presentations, translating procurement data and RFP insights into decision-ready content ●Supported two university-wide system implementations (Jaggaer and SAP Concur) through testing, documentation, and end-user enablement, contributing to successful adoption across the institution ●Served as the primary point of contact for procurement system questions across the university — managing 50+ daily inquiries via phone and email, while building a documentation library that streamlined responses and reduced repeat questions over time, freeing capacity for higher-value training and process work Real Estate Closing Specialist/Member Specialist | Honor Credit Union-MI 5/2018 to 3/2020 ●Analyzed applicants’ financial status, credit, and property evaluations to determine risk of granting loans ●Top 5 company performer for sales 6 out of 12 months EDUCATION/LICENSES ●Indiana University South Bend - Master’s of Business Administration (MBA) - 2023 ●Central Michigan University -Bachelor of Science, Economics - 2018 ●Lean Six Sigma - Yellow Belt ●Atlassian - Agile Project Management Professional Certificate ●SQL Essentials - National Association of State Boards of Accountancy LEADERSHIP/ EXTRACURRICULAR ●Stryker Emerging Professionals – LEAD series event owner ●Stryker IT Hub Event Organizer and Leader ●Stryker - Intern Mentor ●MCWT - Girls Rock IT Leader ●University of Notre Dame - Intern Mentor ●Honor Credit Union - Mentor