Abigail Hernandez

Abigail Hernandez -| - | Dallas, TX SUMMARY Detail-oriented professional with 2 years of experience in customer service and administrative support roles, seeking a challenging new position. Skilled in problem solving, maintaining detailed records, managing customer inquiries, and processing payments. Proficient in multi-line telephone systems and data confidentiality practices. WORK EXPERIENCE Paya Dallas, TX Customer Service Representative(Remote) May 2023 - Jul 2024 • Addresses customer inquiries, ensuring provision of accurate information on payments and services, and maintains comprehensive records of interactions for reference. • Resolves complex customer issues through collaboration with cross-functional teams, enhancing satisfaction and service delivery. • Manages incoming communication across calls, chats, and emails, assists with billing inquiries and payment processing, and executes account setup and activation. Empowered Finances Dallas, TX Receptionist Feb 2023 - Apr 2023 • Manage appointment scheduling and confirmation processes, ensuring efficient time allocation and client satisfaction. • Provide administrative assistance, including document organization, faxing, and copying, to support team efficiency. • Uphold client confidentiality and office security by verifying visitor credentials and safeguarding sensitive information. T-Mobile Dallas, TX Mobile Expert Sep 2022 - Feb 2023 • Educated customers on current promotions and sales incentives, enhancing their understanding and facilitating informed purchasing decisions. • Successfully upsold accessories and warranties by promoting their benefits, contributing to increased sales revenue. • Provided comprehensive demonstrations of mobile device features and clarified service contract terms, improving customer satisfaction through effective communication. Alamo Self Storage Dallas, TX Relief Manager May 2022 - Sep 2022 • Oversaw daily operations and ensured high-quality customer service, leading to increased customer satisfaction and retention. • Coordinated inventory management, including ordering, receiving, pricing, and stocking, to maintain optimal product availability. • Maintained compliance with company policies and procedures, upholding regulatory and legal standards. Del Rey Furniture Store Dallas, TX Sales Associate Jan 2022 - May 2022 • Provided personalized customer service, effectively responding to inquiries and guiding product selection to meet individual needs. • Educated customers on product features and usage, facilitating informed purchase decisions and enhancing customer satisfaction. • Fostered collaborative relationships with colleagues and management, contributing to a cohesive team environment and supporting operational efficiency. EDUCATION Roosevelt High School High School Diploma, Education and Training Dallas May 2022 CERTIFICATIONS Food Handler Certificate TABC SKILLS Customer Service • Conflict Resolution • Reliable & Trustworthy • Decision-Making • Critical Thinking • Point of Sale (POS) System Operations • Sales Techniques • Multitasking • Computer Skills • Data Entry • Paperwork Processing • Complaint Resolution • Inbound and Outbound Calling • Product Knowledge • Typing Speed and Accuracy • Data Analysis • Communication Skills • Proficiency in Microsoft Office Suite • Excel • Word • Problem Solving