ABIGAIL S. GABATINO
Virtual Assistant | Lead Generation Specialist | Client Support Assistant
- |-| LinkedIn | Tarlac City, Philippines
Profile
Highly skilled Lead Generation Specialist and Client Support Professional with extensive experience in B2B sales, customer relationship
management, and strategic outreach. Adept at identifying and nurturing high-quality leads, managing customer interactions, and optimizing
engagement through data-driven insights. Known for exceptional organizational abilities, precise attention to detail, and expertise in tools
like HubSpot, NetSuite, LinkedIn Sales Navigator, and ZoomInfo, ensuring seamless sales support and operational efficiency.
Objective
To contribute my expertise in lead generation, administrative support, and client support management to drive business growth and
operational excellence while delivering exceptional results in a dynamic and forward-thinking organization.
AREAS OF EXPERTISE
- Lead Generation, Client Outreach, & Prospecting
- Administrative, CRM Management & Operational Support
- Marketing, Client Engagement & Communication
- Industry Diversity & Professional Versatility
PROFESSIONAL EXPERIENCES
CLIENT SUPPORT ASSISTANT
Sitemax Group Pty. Ltd - August 2024 – Present
General Functions and Tasks:
- Led introductory and follow-up email campaigns with tailored sales proposals, driving new client engagement for signage and containment
products.
- Order Processing using ERP System (NetSuite)
- Conducted company and contact research across BDM LinkedIn and ERP platforms, surfacing qualified leads for marketing support
initiatives
- Conducted data cleaning and CRM updates to maintain accurate customer databases in NetSuite & Numerik
- Maintained and cleaned NetSuite and Numerik databases to ensure up-to-date CRM records, boosting operational efficiency for the client
outreach
- Other Administrative duties (Creating/updating SOP using Tango; booking travel/flight/accommodation; typing as required; contacting
transport companies to follow up shipments when required; audio transcription)
CLOUDSTAFF MODERN WORKFORCE INC.
December 2020 – July 2024
LEAD GENERATION SPECIALIST
Account: Cloudstaff Sales & Marketing (Imbestigador) - January 2022 – July 2024
General Functions and Tasks:
- Built and maintained over 500 targeted B2B lead profiles monthly using HubSpot, ZoomInfo, LinkedIn Sales Navigator, and SalesIntel to
support outbound growth initiatives.
- Increased appointment-setting success by 20% through strategic email outreach, leveraging personalized messaging and C-level insights.
- Developed targeted email outreach campaigns, initiating first contact with prospective clients.
- Contact Research from the lead sources to identify the company and key decision makers’ profile details and contact information
- Company Research (Website, LinkedIn profile, other social media accounts related to the company, competitors, key decision makers,
company headquarters, business registration, domain health and history, etc.)
- HubSpot Management (Tracking, updating customer information, and contact details)
- Chat Support – responsible for responding to clients’ inquiries from Cloudstaff’s official webpage and gathering contact details through
HubSpot before endorsing to Business Development Managers
EXECUTIVE SERVICES SPECIALIST II (TRAVEL COORDINATOR)
Account: Built Holdings Pty. Ltd. (December 2020 – January 2022)
General Functions and Tasks:
- Travel Arrangement (Hotels, Flights, Carpool)
- Administrative Assistance, Third-party travel agency, and client liaison
- Process reimbursements
- Other administrative tasks (Order processing of PPE uniforms to the supplier, reporting, allocating, and reconciling PPE expenses to the
assigned departments)
EVENTS PRODUCTION ASSISTANT (Independent Contractor)
Sessionslive.com / MIR Partners (May 2021 – March 2022)
General Functions and Tasks:
- Acted as a live event moderator, managing real-time artist and audience engagement while ensuring seamless transitions during virtual
performances.
- Delivered real-time customer support and technical troubleshooting, enhancing the artist and audience live experience.
- Maintained operational logs and enforced community standards, ensuring compliance with Sessionslive Terms of Service, policies and a
positive user environment, and reporting any malicious behavior.
ADMIN COORDINATOR
Travel + Leisure (Wyndham Services Asia Pacific – Philippines) (February 2020 – November 2020)
General Functions and Tasks:
- Served as the primary liaison for customer and internal inquiries, handling travel arrangements and calendar coordination to support
executive teams.
- Delivered efficient administrative support, including minute-taking, market research, and report preparation, improving response time to
internal and client requests.
- Ensured accurate financial processing, including invoice management via Birchstreet and reconciliation of expense reports for internal
departments.
MARKETING EXECUTIVE
Insurancemarket.ae by AFIA Insurance Brokerage and Services, L.L.C, Dubai, UAE (NOVEMBER 2018 – AUGUST 2019)
General Functions and Tasks:
- Performed competitor-based lead research and analysis on social media platforms, contributing to refined targeting for the telemarketing
team.
- Supported outbound prospecting campaigns via cold calling and database audits, increasing conversion potential from previously
unresponsive leads.
- Creating daily, weekly, and monthly performance reports for the management and all insurance agents across all insurance products.
- Conduct audit checks on client inquiries, commendations, and complaints regarding unresponsive emails.
- Identify insurance inquiries from different lead sources to ensure the proper allocation to the assigned insurance.
- Mishandled leads report (unassigned leads, allocated to 2 advisors, duplicate inquiry validation, incorrect tagging of inquiry, incorrect
signature/details of Insurance Advisor in the introductory email) to the concerned unit.
- Liaises with insurance advisors to the supplier for business card requests.
- Audit radio stations to ensure that AFIA radio advertisements are being played per existing agreements.
- Daily inspection of office premises to ensure that employees, especially insurance advisors, follow the company’s dress codes.
- Evaluate negative reviews on Google (unattended/not addressed) and send a report to the assigned units.
Skills: Insurance, Data Entry, Quality Assurance, High Level of Accuracy, Administrative Assistance, VLOOKUP, PIVOT
RELATIONSHIP ASSOCIATE
Metropolitan Bank And Trust Company (Metrobank) (March 2015 – April 2018)
General Functions and Tasks:
- Conducted client profiling and financial verification to support loan qualification and approvals, enhancing the customer onboarding process.
- Facilitated client consultations and loan processing, strengthening relationships through responsive support and clear communication.
- Partnered with internal units and external agencies to ensure timely resolution of post-loan service requests, contributing to improved client
satisfaction and retention.
- After-sales requests from clients, including Statement of Account, Account History, and loan documents.
- Assists with customer complaints and conflict resolution.
- Maintain account folders, track submission of document deficiencies.
- Other administrative duties.
Technical Skills:
NetSuite | HubSpot | LinkedIn Sales Navigator | ZoomInfo | Crunchbase | Seamless | Hunter.io (email finder and verifier) | Lusha | Rocket
Reach | Canva Pro | Google Workspace | Slack | Notion | Microsoft 365 | Calendly | Adobe Acrobat | Grammarly | Trello | Numerik | Mitel |
Jitsi | Sales Intel | Order Processing | VLOOKUP | PIVOT | Front | Tango for SOP Recording tool | Blooms
Certification:
- Kurso.ph
Social Media Management | Graphic Design with Canva | WordPress and Marketing | Coffee Copywriting | Facebook Ads AutoPilot
- Pro VA (Social Media Management)
Introduction to Marketing and Social Media | Types of Social Media Platforms | Job Role on Social Media | Tools / Software Used in Social
Media | Social Media Workflow | Creating Social Media Reports | How to Manage Social Media Accounts (Facebook, Instagram, Pinterest,
LinkedIn, etc.) | Pricing Rates for Social Media Clients/Projects
