Abigail Faboade

ABIGAIL FABOADE Lagos, Nigeria | - |-ADMINISTRATIVE PROFESSIONAL | CUSTOMER RELATIONS | EMPLOYEE RELATIONS Administrative professional with over 2 years of experience providing office support and administrative assistance. Exceptional organizational skills and meticulous attention to detail are my strengths. Proven effectiveness in coordinating and facilitating communication among staff, clients, and management. AREA OF EXPERTISE Communication | Customer Service | Problem solving | Organization | Computer Literacy | Teamwork | Microsoft Office | Book Keeping | Management PERFORMANCE HIGHLIGHTS Organization • • Enhanced and encouraged students’ achievement and academic progress by 50% through inter-class competitions. Organized parent meetings as needed for each student when the need arose. Customers satisfaction • • • Responded to calls, inquiries and complaints about the services provided in the organization. Identified and accessed customers’ needs to achieve satisfaction. Handled and resolved 80% of customers' complaints. Team Partnership • • • Led a team of 11 staff on self-discipline and solid relationships among themselves and the students. Improved the staff's perception of class management and student productivity in the classroom by 30% Encouraged creativity and practical activities amongst Students. Book Keeping • • Managed and maintained the organization's finances and payrolls. Created a modified system of query issuance. PROFESSIONAL EXPERIENCE The Elect School Ogun State Administrative Officer | 4/2021-Date • • • • • • Maintained files with current student grades, class information, and individual assessments. Collaborated with parents, students, and community stakeholders to address concerns and improve student outcomes. Observed teachers in the classroom, identifying strengths and weaknesses, and counselled on improvement strategies. Fostered a positive and inclusive learning environment, promoting student engagement and academic achievement. Developed and executed school-wide policies and procedures, ensuring compliance with educational standards and regulations Increased the organization's profit margin by 60% Subject Teacher | 3/2019 - 4/2021 • • • • • • Prepared engaging lessons, catering to various learning styles and abilities Monitored student progress and provided constructive feedback to facilitate growth. Assessed student performance and diversified approaches to meet individual student needs, with 30% positive change Updated student records with attendance, grades, and test scores. Developed and implemented creative instructional strategies, incorporating technology to enhance learning outcomes. Spearheaded peer interclass and intra-class competitions that improved underperforming students’ grades by 25% within one academic year. COURSES A Human Resource Management Course • • • • • 2022 Recruitment & selection Employee & Relations Compensation & Benefits Human Resources Development & Retention Health, Safety & Security EDUCATION Bachelor of Arts in English Language Obafemi Awolowo University Ile-Ife, Osun State, Nigeria 2017