ESSIET ABIGAIL UDUAK-ABASI
Lagos, Nigeria |- | linkedin.com/in/abigail-essiet |-
OVERVIEW
Highly motivated and detail-oriented professional with a unique blend of soft, hard, and
technical skills. Proven ability to empathize with customers, communicate effectively with
teams, and drive results through grit and determination. Proficient in leveraging CRM tools,
graphics design software, and productivity platforms to streamline processes, enhance
customer experiences, and drive business growth.
Key Strengths:
- Soft Skills: Empathy, Communication, Grit, Fast Learning, Problem Solving, Teamwork,
and Time Management
- Hard Skills: Customer Relationship Management, Graphics Design, Sales, and Marketing
- Technical Skills: CRM tools (Zoho, HubSpot), Google Workplace, Microsoft Office, Canva,
Photoshop, and Slack
EXPERIENCE
Independent Travel Agent
ASAP Tickets — Remote
Feb-Apr, 2025
● Assisted international and domestic clients with personalized flight bookings,
itinerary planning, and travel consultations.
● Handled high volumes of inbound/outbound calls and provided real-time travel
support in a fast-paced, target-driven environment.
● Demonstrated strong customer service skills, regularly spending 15+ minutes per
call to ensure clarity and satisfaction.
● Used CRM and GDS tools (e.g., Sabre, Amadeus, or similar) to manage
reservations, issue tickets, and resolve client inquiries.
● Built and retained loyal client relationships through proactive follow-ups and
prompt resolution of concerns.
Teacher (NYSC)
Iroko Comprehensive College
2024 - 2025
● Taught Basic science at the junior secondary level.
● Explained complex scientific concepts in a simple, engaging way.
● Addressing students' learning difficulties with patience and tailored teaching
strategies.
● Finding creative ways to make science interesting and relatable, though mini
projects, assignments and practicals.
● Understanding that students learn at different paces and adjusting teaching
methods accordingly.
Customer Service Representative
Daxx Studio
2020 - 2023
● Anticipated customer pain points ahead of time, and demonstrated product and
service usage to help customers get the most from their purchases.
● Achieved excellent relationship with 200 followers due to research conducted on
their business, lifestyle and relationship with the company.
● Handling simultaneous conversations efficiently, sometimes switching between
different platforms.
● Assisting customers with software-related issues, such as login problems, payment
failures, or system bugs.
● Using analytics and CRM tools to track customer behavior and personalize support.
● De-escalating issues quickly to prevent reputational damage.
● Coordinating with tech and product teams to resolve customer issues efficiently.
Social Media Manager
Daxx Academy – Affiliate of Daxx Studio
2018 - 2020
● Created and managed content on their social media pages leading to an increase in
followers by 30% over a period of 5 months.
● Responding to customer inquiries, complaints, and feedback on social media
platforms (e.g., Facebook, Instagram).
● Crafting appropriate responses to mitigate damage and maintain customer trust.
● Engaging with customers by responding to their comments, questions, and
messages in a personalized way.
● Reporting social media feedback to internal teams for business improvements.
Administrative Assistant
LARB College
2017
● Successfully managed the official email inbox and was able to increase customer
relationship by 5% upon resumption.
● Strategized suitable tuition payment options for parents/customers, which helped
them avoid debts and meet up with payment plans.
● Greeting visitors, answering inquiries, and directing clients or customers to the right
departments.
● Assisting customers or internal staff with issues related to scheduling,
documentation, or other administrative processes.
● Updating databases with client information, ensuring accurate documentation for
seamless service.
● Helping customers process invoices, payments, or financial inquiries.
EDUCATION
Postgraduate Diploma, Customer Relationship Management.
International College of Safety and Management Professional, ICSMP.
2024
BSc. Ethno-Botany
University of Lagos
2023
CERTIFICATION
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Certified Information Management Professional, CIMP.
Certified Sales and Marketing Professionals, CSMP.
Certified Customer Service Professional, CCSP.
Certified Quality Control and Assurance Professional, CQAP.
Customer Service Foundation Course, NCSA.
Certified Virtual Assistant, ALX Virtual Assistant Programme.
MEMBERSHIP OF PROFESSIONAL BODIES
Associate, International Chartered for Customer Relationship Management, AICCRM,
ICSP009340
EXTRA CURRICULAR
● Volunteer, NCIS survey, awareness campaign, rating, submission and report – Sept
2024 – Feb 2025
● Volunteer, Admin and Graphics Designer for The Gathering of Oaks International
Ministries – Feb 2023 till date.
REFERENCES
Available upon request
