ABIGAIL DAN
Customer Support/ Administrative Manager
-linkedin.com/in/abigail-dan-8636b71b9
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https://drive.google.com/drive/folders/1awVT_WU
p5xGm9yE702ld2IFOU66JGWoA?usp=drive_link
Profile
Entry-level Administrative assistant with less than three(3) years of experience managing daily
administrative/organizational tasks like office management, Scheduling, Correspondence, Email Management,
Data Entry, administrative support services, reports, and expenditures.
Develop and implement administrative policies, procedures, and best practices to streamline workflows and
improve efficiency.
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Professional Experience
2024/04 – 2024/10
Uyo, Nigeria
Customer Service Representative
Wow Finishings
Assisted customers via phone, email, or chat, answering questions about products,
services, and order status.
Assisted customers with product selection, provided quotes, and helped process orders
while upselling additional services or products.
Built and maintained relationships with key clients, ensuring their needs are met and
providing personalized support.
Contact person: Mr Edidiong Nkanga-
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2023/08 – 2024/03
Uyo, Nigeria
Vaccine Champion
Family Health International (FHI360)
Led immunization activities and teams in my provider community.
Demonstrated leadership, collaboration, and advocacy to ensure compliance and
acceptance of recommended vaccines.
Performed a routine check for completeness and accuracy of immunization records.
Contact person: Mr Edidiong Sambo-
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2022/10 – 2023/09
Uyo, Nigeria
Direct Sales Agent
First City Monument Bank(FCMB)
Marketing, acquiring, and onboarding new customers by selling the bank's products.
Verified customer information, and collected necessary documentation.
Documented and maintained all records of sales activities and provided updates as per
requirements
Contact person: Mrs Ibunemsa Udom-
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Education
2015/05 – 2019/05
Uyo, Nigeria
Health Education
University Of Uyo.
Second Class Honours (Upper Division)
3.84
Skills
Organizational Skill
Communication skills
Problem Solving Skills
Attention to detail
Time Management
Adaptabilty
Technical Proficiency
Customer Service Orientation
Certificates
Certificate On Human Relationship Management
Institution: Terra Online Learning
(07/2024 - 10/2024)
Professional Certificate - Virtual Assistant
Institution:ALX Africa
(08/2024 - 10/2024)
Human Resource Management Professional
(HRMP)(ACIHRM)
Institution: International Institute Of Project and Safety
Management (IIPSM)
(04/2021 - 12/2021)
Interests
Writing
Research
Technology/innovation
Project Management
Public Speaking
Volunteering
