Abigail Cletus Okolo

Abigail Cletus Okolo CONTACT OBJECTIVE I am a dynamic and results-driven Customer Support Manager with 4  No 5, Macminas Street, Off Navy years of diverse experience in customer relations, social media Estate road, Karshi, Abuja, Nigeria. management, video editing, and project management. Adept at  - - leveraging a customer-centric approach to enhance service delivery and thereby driving customer satisfaction. I am seeking to contribute to a forward-thinking organization where I can manage teams and SKILLS optimize support processes while also implementing innovative solutions that improve customer experience and foster brand loyalty. Customer Service EXPERIENCE Social Media Management Video Editing Code Calling Email Management Customer Support April 2020 - Lakelight Entertainment October 2022 Created strategies to improve studio services and events. Maintained accurate records and database. Scheduled time friendly bookings, lessons and studio sessions. Appointment Scheduling Maintained good client relationships. Associate Broker Marketing Luxenia Lifestyle November 2022 - September Created monthly and yearly sales target. Keen Understanding of Digital Landscapes Managed clients' relationships. Assisted in carrying out administrative tasks like Attention to Detail documentation and other paperwork. Worked with a team of 5 people from various Commitment to Excellence backgrounds. Created social media awareness by running Project Management sponsored ads. Created and coordinated the communication and Planning and Organizing promotion policy of the brand. Created catchy content on social media to encourage 2024 sales and promote engagements. Artiste Social Media Manager 2023 - Till Date Lakelight Entertainment Create content for artist social media page. Edit videos. Act as a public relations personnel for the page. Track page growth and create strategies for followership maintainance and growth. EDUCATION SENIOR SECONDARY SCHOOL LEAVING CERTIFICATE ESTATE MODEL HIGH SCHOOL PROJECTS Nations Will Rise And Sing Managed a team of six. Planned and organized the event alongside a team. Created and edited video content for the event. Youth Summit Led a team of eight for welfare and human relations. Planned and organized the event alongside a team. REFERENCE Available On Request - 2019