Abigail Christensen

ABIGAIL CHRISTENSEN- •-SUMMARY • • • • • • • • Experienced manager with a consistent record of maximizing profits while ensuring customer expectations are exceeded Outstanding listener and communicator with excellent writing and speaking skills Skilled at building rapport and establishing authentic, trusting relationships with both clients and team members Possesses exceptional logistical skills, resulting in successful planning and execution of day-to-day operational needs and special projects Able to communicate effectively with individuals and groups Conducts professional and personal business with a high level of integrity and reliability Adept at recruiting and building effective teams Able to quickly learn internal software programs, troubleshoot client-facing processes, and strong knowledge of MS Office Suite EDUCATION & SKILLS Embry-Riddle Aeronautical University (ERAU) Bachelors of Science in Global Security & Intelligence Studies MABPro American Canoe Association CPR/First Aid Certified Level 2 Kayak Instructor Certified Spanish Language Intermediate Beginner RECOGNITIONS ERAU Employee Certificate of Appreciation ERAU Women’s Cross Country Scholarship ERAU Deans Scholarship ERAU Women of Excellence Award CA Scholarship Federation Life Membership Award CA Scholarship Federation Certificate of Achievement National Honors Society Spring 2016 August 2013-June- May 2013 May- PROFESSIONAL EXPERIENCE Headwaters Kayak Shop Boathouse Manager March 2017-Present Lodi, CA, USA Identify and communicate areas for improvement in all aspects of the business; maintain confidentiality regarding business information and data; research, determine, and execute marketing strategies; manage up to 15 staff members, including hiring and scheduling; daily revenue management and analysis, including tallying deposits each day; assist in long-term analysis to increase revenue, decrease costs, and improve profits; demonstrate and instruct clients on basic paddling techniques and water safety; assist guests on the dock with canoes, kayaks, stand-up paddleboards, and gear; lead river tours for a variety of customers. Campo Antilco Tour Guide- Season Pucon, Chile Led half day, full day, and multi-day horseback riding tours through the Andes Mountains; ensured all animals were properly cared for on the ranch and during tours; proactively determined the necessary daily tasks to allow the ranch to function properly; identified and mitigated any issues or potential issues to arise on the ranch. Sugar Bowl Ski Resort Ski Instructor- Season Norden, CA, USA Facilitated a safe and fun environment for customers and students during lessons; assessed each student at an individual level and provided tools for skill improvement; conducted lessons independently as well as in collaboration with other instructors; provided verbal reports to customers on skills learned and areas of improvement during the lesson. Embry Riddle Aeronautical University - IT Department Student Technician September 2015-December 2016 Prescott, AZ, USA Assisted customers with technological issues; educated customers on protocol and general use of technology and programs; performed a wide variety of technology troubleshooting on-site and in repair shop; created fix for a computer bug that was then implemented at both university campuses. Textron Unmanned Systems Incorporated Security Intern June 2016-August 20106 Hunt Valley, MD, USA Conducted threat assessments on countries where Textron employees operate; used open source research to conduct investigations on individuals; developed Insider Threat training for employees and task force; maintained security for folders containing personally identifiable information. Gorgasser, LLC Ranch Foreman and Asst. Horse Trainer March 2011-August 2013 Clements, CA, USA Implemented training and exercise routines set out by the trainer; learned from the trainer continuously-shifting situations; assisted customers with preparing horse for lessons and training; responsible for the caregiving of the horses every work day.