Abigail Basaysay

 Abigail V. Basaysay San Juan City -•- SUMMARY OF EXPERIENCE Experienced Recruitment professional with 1+ years of experience in the RPO industry. A demonstrated history of working in the healthcare, pharmaceutical, CRO, biotech and medical device industry. Skilled in Technical Recruiting, Management, Applicant Tracking Systems, Strategic Sourcing, Recruitment Process Improvement. 2+ years of experience working in BPO industry for technical and financial accounts. Experienced user of Microsoft Office, PowerPoint, Projects and Outlook. PROFESSIONAL EXPERIENCE Senior Recruiter, PSG Global Solutions March 2019 – Present San Juan City, Manila Utilizes all resources for recruiting top talent for healthcare, biotechnology, clinical research, and pharmaceutical industry. Identifies and sources appropriate talent for current open roles within the organization and for our clients. Determines applicant qualifications by pre-screening and interviewing applicants on a consistent set of qualifications, analyzing responses, and comparing qualifications to job requirements. Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. Utilizes various recruiting tools including Monster, CareerBuilder, Internal Database, Referrals, Cold Calling, etc. Sets up interviews between candidates and hiring managers. Recommends candidates to hiring managers based on objective criteria used in the evaluation process. Customer Service / Technical Support – Alorica Philippines, Inc. July 2016 – March 2019 Mezza Sta Mesa City, Manila Resolved customer complaints via phone call or email. Acted as liaison between customers and companies. Assisted with complaints, orders, errors, account questions, billing, cancellations, and other queries. Took payment information and other pertinent information such as addresses and phone numbers. Persuaded customer to reconsider cancellation. • Informed customers of deals and promotions. Utilized computer technology to handle high call volumes - CRMs. Worked with the customer service manager to ensure proper customer service is being delivered. Sales Associates - Koinz Ice Enterprise Nov 2016 – May 2017 San Juan City, Manila Attended meetings with different Managers or Owners of the restaurant or bars to introduce our product. Created end of day reports of the restaurant and bars visited. Organized reports of every meetings with the clients. EDUCATION Eugenio Amang Rodriguez Institute of Science and Technology Bachelor of Science in Hospitality Management Major in Cruise Line Operations  2012 - 2015