Abigail Aviso

ABIGAIL AVISO Virtual Assistant | Customer Support | Administrative Support Purok Para Uno Barangay Taloc, Bago City Negros Occidental- |- Hello, Good day! My name is Abigail Aviso, and I’m a dedicated Virtual Assistant with over 4 years of experience in customer service and administrative support. I have a strong background in handling email and chat support, managing customer inquiries, processing requests, and maintaining accurate records using CRM tools. In my previous roles, I’ve worked with international clients across telecom, travel, and financial accounts, which helped me develop excellent communication, multitasking, and problem-solving skills. I can assist you with: • Email and inbox management • Data entry and file organization • Customer support (email, chat, or phone) • Calendar scheduling and admin tasks • Internet research and reporting I am highly organized, detail-oriented, and committed to delivering high-quality work on time. I am also a fast learner and can easily adapt to new tools and systems. I would love the opportunity to support your business and help you stay organized and efficient. Looking forward to working with you! Best regards, Abigail Aviso ABIGAIL AVISO Virtual Assistant | Customer Support | Administrative Support Purok Para Uno Barangay Taloc, Bago City Negros Occidental- |-Objective Results-driven and detail-oriented professional with 4+ years of experience in customer service, sales, and administrative support within the BPO industry. Proven track record of exceeding targets, handling international clients, and managing multiple tasks efficiently. Skilled in communication, email management, data entry, and problem-solving. Highly adaptable and tech-savvy, making me well-suited for a Virtual Assistant role supporting business operations remotely. Experience Jtec Communication Outbound Call Center November 2020 - January 2022 Lead Generation Specialist * Conducted outbound calls to qualify leads and verify customer information * Managed customer data and ensured accuracy of records * Coordinated with internal teams for lead conversion and follow-ups Transcom Bacolod Customer Service Representative (Telco Account) * Handled billing concerns and sales for telecom services * Assisted customers with account inquiries and service upgrades * Delivered high-quality customer service in a fast-paced environment January 2022 - July 2022 Concentrix Bacolod January 2024 - March 2025 Customer Service Representative (Travel Account) * Managed customer inquiries via email and chat for hotel bookings and reservations * Handled cancellations, modifications, and refund requests * Coordinated with third-party platforms (Booking.com, Agoda, Priceline) * Maintained detailed and accurate customer records in CRM systems Jlee Marketing Warehouse Bacolod July 2023 - December 2023 Purchaser / Encoder (Administrative Role) * Performed data entry and maintained organized records for inventory and sales * Conducted product research and price comparisons for purchasing decisions * Coordinated with suppliers and managed procurement processes * Monitored stock levels and prepared reports for management Alorica Centris March 2025 - August 2025 Customer Service Representative (Telco Account) * Provided customer support via phone and email for mobile, internet, and billing concerns (Verizon) * Assisted with account management, payments, and refund processing * Troubleshot technical and service-related issues efficiently * Maintained accurate records of customer interactions Group Bayport August 2025 - March 2026 Sales Advisor I * Managed high-volume customer inquiries via email, chat, and phone while maintaining excellent response times * Provided administrative support by handling order processing, tracking, and data entry tasks * Maintained accurate customer records using CRM systems * Resolved customer concerns efficiently, improving client satisfaction and retention * Coordinated with internal teams (production, logistics) to ensure timely order fulfillment * Upsold products and services while maintaining a customer-first approach * Handled multitasking in a fast-paced, remote/online environment Education Ramon Torres National High School High School Grade 8 - Grade 10 - Skills Calendar & Appointment Scheduling Data Entry & File Organization Email & Inbox Management Customer Support (Email, Chat, Phone) CRM Tools & Database Management Microsoft Office & Google Workspace Time Management & Multitasking Problem-Solving & Troubleshooting Internet Research & Data Gathering Achievements & Awards • Recognized as a Top Performer for exceeding customer service and sales targets • Consistently maintained high customer satisfaction ratings • Achieved 95%+ Customer Satisfaction consistently • Handled 60-70+ customer interactions daily through Phone and Email • Improved Troubleshooting processes leading to faster resolutions • Maintained excellent attendance and adherance to schedule Languages English Tagalog Hiligaynon