ABIGAIL ASEMOTA
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Linkedin Profile
linkedin.com/in/abigail-asemota-
Working Remotely
Summary
Detail-oriented Administrative Virtual Assistant with over two years of experience in providing high-level support and exceptional customer service in remote environments.
Skilled in effective inbox and calendar management, improving email processes to reduce clutter by 30%, and ensuring data accuracy with a 98% success rate in data entry tasks.
Recognized for outstanding communication skills and a customer satisfaction rating of 95%, demonstrating a strong commitment to resolving inquiries and improving service quality.
Work Experience
Virtual Assistant June 2024 -Present
08vic Enterprise Remote
Provide high level support, including inbox management, calendar management and preparing presentations.
Enhanced productivity by improving inbox management processes, reducing inbox cluster by 30%
Efficiently managed data entry tasks, processed over 500 entries per week with 98% accuracy, ensuring all records were up-to-date and easily accessible for team members.
Conducted comprehensive web research that increased team productivity by 30% by compiling relevant information and resources for various projects, facilitating informed decision-making.
Streamlined email management processes by organizing and categorizing over 200 emails daily, reducing response time by 40% and enhancing overall communication efficiency.
Social Media Manager June 2024 - Present
08vic Enterprise Remote
Developing content strategy, a cohesive plan that aligns with the brand’s goals, audience, and voice.
Overseeing managing multiple social media profiles such as Facebook, Instagram, Twitter, TikTok, etc.
Engaging with niche groups and communities online to increase brand visibility.
Planning and executing promotional campaigns, contests, and partnerships to drive engagement and brand awareness.
Keeping up with the latest social media trends, tools, and best practices to keep the brand’s content fresh and relevant.
Customer Support Representative Feb 2022 - May 2024 seqwhty Remote
Provided exceptional customer support by responding to inquiries via email and chat, achieving a customer satisfaction rating of 95% through effective problem-solving and timely follow-up on issues.
Managed high-volume customer inquiries through email and phone, responding to over 100 calls and emails daily, which resulted in a 90% first-contact resolution rate while demonstrating excellent communication and phone etiquette.
Collaborated with cross-functional teams to resolve complex customer issues, contributing to a 15% decrease in escalated cases and enhancing overall customer support while demonstrating strong organizational skills.
Conducted follow-up surveys with customers, achieving a satisfaction score of 92% by actively listening to feedback, prioritizing customer needs, and implementing service improvements.
Skills
Communication Skills
Email Management
Data Entry
Web Research
Customer Support
Problem-Solving Abilities
Organizational Skills
Clerical Skills
Presentation Skills
Team Collaboration
Education/Certification
University of Benin, Edo State
Bsc (Ed) - Business Education
Alx Africa
Virtual Assistant Training
