Abigail Asemota

HI! THIS IS MY WORK O I L O F T R O P AS A. CUSTOMER SUPPORT REPRESENTATIVE. e m a N y M A T O M E S A ABIGAIL A Customer Support Representative is like a superhero in the world of customer service. Think of us as your go-to problem solvers, always ready to assist and ensure your experience with a company is seamless and enjoyable As a Customer Support Specialist, my role goes beyond just answering questions. I focus on creating positive experiences through proactive engagement. This means anticipating customer needs, addressing issues before they grow, and building strong relationships that drive customer loyalty and contribute to long-term business success. E S I T R E P X E D N A S L L SKI T I K L O O T Y V V A S H TEC CERTIFICATIONS I specialize in delivering exceptional customer service across diverse industries. Skilled in building lasting client relationships, I guide customers through their entire journey while efficiently resolving issues through various communication channels, including phone, email, live chat, in-app support, and social media. I am proficient in using CRM software such as Freshdesk, Zendesk, HubSpot CRM, Intercom, Zoho, and others. I’m also experienced with project management platforms like Trello, Monday.com, Asana, ClickUp, Nifty, Jira, and Confluence. For team communication, I’m well-versed in tools like Slack, Microsoft Teams, Google Chat, and more. Additionally, I’m skilled in appointment scheduling tools such as Calendly, Picktime, and Acuity Scheduling. LinkedIn Learning- Customer Service Foundations IBM SKILLBUILD- Project Management Fundamentals IBM SKILLBUILD- Customer Service Fundamentals CUSTOMER RELATIONSHIP MANAGEMENT (CRM) TOOLS CRM tools are essential software solutions that help businesses manage interactions and relationships with both existing and potential customers. I use platforms like Freshdesk, Zendesk, Intercom, and HubSpot CRM to create, track, prioritize, and resolve customer support tickets, ensuring a smooth and seamless experience for every customer. FRESHDESK ZENDESK HUBSPOT CRM INTERCOM Project Management Tools STREAMLINE WORKFLOWS, IMPROVE EFFICIENCY, AND ENHANCE COORDINATION AMONG TEAM MEMBERS TO ACHIEVE PROJECT OBJECTIVES EFFECTIVELY. I AM SKILLED AT USING TRELLO, CLICKUP, MONDAY.COM, ASANA AND MORE TRELLO ASANA VIDEO EDITING MONDAY.COM VIDEO EDITING CLICKUP VIDEO EDITING APPOINTMENT SCHEDULING TOOLS ARE USED FOR STREAMLINING THE PROCESS OF SCHEDULING MEETINGS, APPOINTMENTS, AND CONSULTATIONS. THESE ARE SOME OF MY WORK SAMPLES ON HOW I EFFICIENTLY HELPED CLIENTS SCHEDULE MEETINGS AND APPOINTMENT CALENDLY ACUITY SCHEDULING VIDEO EDITING PICKTIME R E H T E G O T LET'S WORK TESTIMONIAL '"Working with Abigail was an absolute pleasure, she’s incredibly reliable, proactive, and detailoriented. I entrusted her with reaching out to potential clients for my startup, Brange, on Monday.com, and she executed the task with exceptional diligence. Her efforts resulted in an impressive turnout, far exceeding my expectations. I wouldn’t hesitate to work with her again and would highly recommend her to anyone looking for someone who delivers results with professionalism and consistency" ABIGAIL ASEMOTA CUSTOMER SERVICE REPRESENTATIVE -