Abigail Anne Razon

ABIGAIL ANNE RAZON CUSTOMER SERVICE ASSOCIATE, LIVE CHAT SUPPORT & EMAIL SUPPORT PERSONAL PROFILE I am a professional Customer Service Associate with over 2 years experience in providing excellent customer support and building customer loyalty. SKILLS Motivated, well-disciplined individual Finds joy in assisting others Knowledgeable in conversational English and Native Filipino Language Team player WORK EXPERIENCE Acacia Hotel Manila, Laundry Attendant DECEMBER 2013 - JULY 2014 CONTACT 4 Captain Sarino St. Mabolo 2, Cavite,- https://www.linkedin.com/i n/abbierazon/ Collected soiled linens and clothing and pretreated stains. Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions. Maintained safety practices at all times to protect personnel and laundry loads. Developed and maintained courteous and effective working relationships. JCO Donuts, Front Liner AUGUST 2014 - FEBRUARY 2015 Wrapped and packed perishable food in boxes based on quality and quantity Checked food goods for quality to remove unwanted items and pack fresh goods Completed more than 32 orders each day with efficient picking. BPI SECURITIES, ON-BOARDING ASSOCIATE APRIL 2015 - JANUARY 2017 Interviewed customers to obtain information needed for opening accounts. Presented new and additional products and services to existing customers. Answered customer questions and explained available services such as Lodgements and Upliftment. Contacted customers as soon as issues arose to immediately find a resolution before the problem escalated. EDUCATION WORK University of Perpetual Help System DALTA 2009 - 2013 LBP Services c/o DB Manila, KYC Analyst St. Michael's Institute Bacoor 2005 - 2009 St. Francis of Assisi College 1998 - 2005 EXPERIENCE JUNE 2017 - JULY 2018 Conducted KYC formality reports on questionable accounts and transactions. Adjusted end-to-end KYC process needs to align with workforce capabilities. Conducted thorough reviews for high-risk clients based on stratified risk level guidelines. BPI Securities, Client Relations Associate AUGUST 2018 - MARCH 2021 REFERENCE MARIE ASHLEY TORRES Customer Service Manager Campaign Track Inc. - YAHSIN CHEN Customer Relations Associate BPI Securities Corporation - Achieve the firm’s customer service objectives by responding to client inquiries, concerns, and problems according to the firm’s policies and standards. Providing necessary assistance to customers and colleagues alike. Handle client complaints, inquiries, and requests from Siebel. Investigates and resolves clients' requests and complaints. Live chat support for client's inquiries.