ABIGAIL ANNE RAZON
CUSTOMER SERVICE ASSOCIATE, LIVE CHAT
SUPPORT & EMAIL SUPPORT
PERSONAL
PROFILE
I am a professional Customer
Service Associate with over 2
years experience in providing
excellent customer support
and building customer
loyalty.
SKILLS
Motivated, well-disciplined individual
Finds joy in assisting others
Knowledgeable in conversational English and
Native Filipino Language
Team player
WORK
EXPERIENCE
Acacia Hotel Manila, Laundry Attendant
DECEMBER 2013 - JULY 2014
CONTACT
4 Captain Sarino St.
Mabolo 2, Cavite,-
https://www.linkedin.com/i
n/abbierazon/
Collected soiled linens and clothing and pretreated stains.
Operated laundry equipment and loaded machines, paying
careful attention to capacity restrictions.
Maintained safety practices at all times to protect personnel
and laundry loads.
Developed and maintained courteous and effective working
relationships.
JCO Donuts, Front Liner
AUGUST 2014 - FEBRUARY 2015
Wrapped and packed perishable food in boxes based on quality
and quantity
Checked food goods for quality to remove unwanted items and
pack fresh goods
Completed more than 32 orders each day with efficient picking.
BPI SECURITIES, ON-BOARDING ASSOCIATE
APRIL 2015 - JANUARY 2017
Interviewed customers to obtain information needed for
opening accounts.
Presented new and additional products and services to existing
customers.
Answered customer questions and explained available services
such as Lodgements and Upliftment.
Contacted customers as soon as issues arose to immediately
find a resolution before the problem escalated.
EDUCATION
WORK
University of Perpetual Help
System DALTA
2009 - 2013
LBP Services c/o DB Manila, KYC Analyst
St. Michael's Institute Bacoor
2005 - 2009
St. Francis of Assisi College
1998 - 2005
EXPERIENCE
JUNE 2017 - JULY 2018
Conducted KYC formality reports on questionable accounts and
transactions.
Adjusted end-to-end KYC process needs to align with workforce
capabilities.
Conducted thorough reviews for high-risk clients based on
stratified risk level guidelines.
BPI Securities, Client Relations Associate
AUGUST 2018 - MARCH 2021
REFERENCE
MARIE ASHLEY TORRES
Customer Service Manager Campaign Track Inc.
-
YAHSIN CHEN
Customer Relations Associate BPI Securities Corporation
-
Achieve the firm’s customer service objectives by responding to
client inquiries, concerns, and problems according to the firm’s
policies and standards.
Providing necessary assistance to customers and colleagues
alike.
Handle client complaints, inquiries, and requests from Siebel.
Investigates and resolves clients' requests and complaints.
Live chat support for client's inquiries.