Abigail

I’m Abigail Cardinez, a dedicated and goal-oriented professional passionate about helping businesses achieve operational excellence and deliver outstanding customer experiences. I’ve built my career around providing top-notch support and assistance in customer-facing roles, leveraging cutting-edge technologies like ChatGPT and Reamaze to boost productivity, reduce response times, and ensure customer satisfaction.

With over two years of experience working across various customer service and e-commerce environments, including Fortect, Decarba, and Vendify Commerce B.V., I’ve developed a strong foundation in handling technical support issues, managing inquiries, and assisting with sales processes. I’ve successfully handled up to 300 support tickets per shift, demonstrating my ability to thrive in fast-paced settings while maintaining high-quality service. My expertise in platforms like Shopify, Freshdesk, and Reamaze allows me to efficiently manage and resolve customer issues while providing timely and accurate solutions.

I’m not just focused on responding to customer inquiries—I see every customer interaction as an opportunity to build trust, enhance satisfaction, and create positive, lasting impressions. My background as a Licensed Professional Teacher further strengthens my ability to communicate clearly, exhibit patience, and approach every task with attention to detail. I believe in the importance of empathy in customer support and always aim to deliver solutions that are tailored to the specific needs of the client.

In addition to my core customer support skills, I’m always seeking to learn and grow in my career. I firmly believe that life is an open book, and every experience provides an opportunity to improve. My goal is to continue learning, adapting, and applying my expertise to help businesses scale and succeed in a competitive digital landscape. I’m excited about opportunities that allow me to leverage my skills and continue to evolve professionally while contributing meaningfully to a team.