Abigail

Abigail Dimayuga DATA ANALYST & PROPERTY MANAGEMENT Professional Experience Hive America Virtual Agency My Contact-- Brgy. Pinagkawitan, Lipa City, Batangas 4217 https://www.linkedin.com/in/abigaildimayuga/ Technical Skills Property Management Customer Care Reports, Data Entry and Data Management Online/Web Research Business evaluation Data Analysis Task Management Process Improvement CRM Management Soft Skill Flexible, creative, resourceful, fastlearner, and time-oriented individual Highly innovative and proactive Excellent written and verbal communication abilities Good interpersonal communication skills Self-motivated and flexible to work with minimal supervision Resolve Customer Complaints via phone and email Tools MS Office (Word, Excel, PPT) Emailing system - Outlook, Gmail Slack CRM (Monday) Appfolio Palace - accounts and transactions Zoho Integration, CRM functions and email function Hubspot - CRM Management, reports, Email marketing and integration Property Management Assistant (Internship) Key responsibilities: ✔️Sending Surveys to tenants and owners to check performance of PMS ✔️Email Management ✔️Property Sourcing SITEL Group (previously Sykes Asia Inc) Reporting Analyst Key responsibilities: ✔️ Design business analysis and data recording systems for use throughout the department ✔️Maintain databases and perform updates as necessary to ensure accuracy ✔️Regularly examine data reports to locate and resolve mistakes throughout ✔️Accurately analyze and collect data for various types of business reports ✔️Create business reports that provide insight into key data points ✔️Communicate the results of data analysis in written and verbal form to managers ✔️Monitor data to identify changes in financial and business trends Real time Analyst Key responsibilities: ✔️Manage the call volume, daily attendance, and program break schedules ✔️Assist with creation if metrics and targets for services ✔️ Work closely with the operations team to analyze and help improve their delivery processes ✔️Generate ideas for process and service improvement planning ✔️Produce daily, biweekly, and monthly internal reports ✔️Use trends and reports to forecast requirements ✔️Assist with projects and other duties as requested or assigned Call Center Representative Key responsibilities: ✔️ Directly working with third party vendor to ensure circuit delivery to end user in a timely manner. ✔️ Responsible or solving customer complaint and providing information to end user regarding the current updates of their order ✔️Politely answer inbound calls and respond to customer inquiries in a timely manner. ✔️Document and report on customer feedback to improve the services and customer experience Education Background Bachelor of Science in Computer Science ACTS Computer College Completed in 2016