- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 30 years old
- Location:
- Cavinti, Laguna, Philippines
- Experience:
- 5 years
Abigail Dimayuga
DATA ANALYST & PROPERTY
MANAGEMENT
Professional Experience
Hive America Virtual Agency
My Contact-- Brgy. Pinagkawitan, Lipa City,
Batangas 4217
https://www.linkedin.com/in/abigaildimayuga/
Technical Skills
Property Management
Customer Care
Reports, Data Entry and Data Management
Online/Web Research
Business evaluation
Data Analysis
Task Management
Process Improvement
CRM Management
Soft Skill
Flexible, creative, resourceful, fastlearner, and time-oriented individual
Highly innovative and proactive
Excellent written and verbal
communication abilities
Good interpersonal communication skills
Self-motivated and flexible to work with
minimal supervision
Resolve Customer Complaints via phone
and email
Tools
MS Office (Word, Excel, PPT)
Emailing system - Outlook, Gmail
Slack
CRM (Monday)
Appfolio
Palace - accounts and transactions
Zoho Integration, CRM functions and
email function
Hubspot - CRM Management, reports,
Email marketing and integration
Property Management Assistant (Internship)
Key responsibilities:
✔️Sending Surveys to tenants and owners to check performance of PMS
✔️Email Management
✔️Property Sourcing
SITEL Group (previously Sykes Asia Inc)
Reporting Analyst
Key responsibilities:
✔️ Design business analysis and data recording systems for use throughout
the department
✔️Maintain databases and perform updates as necessary to ensure accuracy
✔️Regularly examine data reports to locate and resolve mistakes throughout
✔️Accurately analyze and collect data for various types of business reports
✔️Create business reports that provide insight into key data points
✔️Communicate the results of data analysis in written and verbal form to
managers
✔️Monitor data to identify changes in financial and business trends
Real time Analyst
Key responsibilities:
✔️Manage the call volume, daily attendance, and program break schedules
✔️Assist with creation if metrics and targets for services
✔️ Work closely with the operations team to analyze and help improve their
delivery processes
✔️Generate ideas for process and service improvement planning
✔️Produce daily, biweekly, and monthly internal reports
✔️Use trends and reports to forecast requirements
✔️Assist with projects and other duties as requested or assigned
Call Center Representative
Key responsibilities:
✔️ Directly working with third party vendor to ensure circuit delivery to end
user in a timely manner.
✔️ Responsible or solving customer complaint and providing information to
end user regarding the current updates of their order
✔️Politely answer inbound calls and respond to customer inquiries in a timely
manner.
✔️Document and report on customer feedback to improve the services and
customer experience
Education Background
Bachelor of Science in Computer Science
ACTS Computer College
Completed in 2016
