Abigail

ABIGAIL BENICA K. CUA ONLINE BUSINESS MANAGER / VIRTUAL ASSISTANT ABOUT ME Dedicated Virtual Assistant, Researcher, and Writer. Handled business-critical information and with excellent customer care rapport. Experienced in handling multiple websites and minor troubleshooting. Can work and finish tasks quickly and efficiently. CONTACT 211 Libertad Street Pasay City, PH, 1301-(- /abigail-cua-33685b164 EDUCATION Centro Escolar University, 103 Esteban Street, Legaspi Village, Makati City — Bachelor of Science in Hotel and Restaurant Management April 2009 - April 2013 SKILLS Good communication skills Successful working in a team environment, as well as independently Computer Skills - MS Word, Google Docs, Spreadsheet, Vimeo, WordPress, Asana, Canva, Ontraport Multitasker Have the ability to collaborate seamlessly with remote teams WORK EXPERIENCE Twin Flames International LLC., Online Business Manager & Virtual Assistant MAR 2020 - PRESENT Maintained customers/students satisfaction for our courses Checking of daily emails for outreach or collaborations Maintaining 6 websites (3 WP sites & 3 Ontraport Membership sites) Managing Instagram's daily posts Drafting emails to be edited by the owner Making of Monthly Newsletters Tracking of monthly sales in a spreadsheet Transcribing and researching for YouTube Contents Making images and orientation brochures using Canva OswaldoMedia, Post Formatter JAN 2021 - JULY 2021 Formatting of blog posts in WordPress Making sure to be precise and correct on adding alt text, captions, and meta descriptions Suggested images that will be added to the blog post with relevancy Researched dog food brands from an affiliate site Checked competitors suggestions and created almost similar posts With the data gathered, narrowed down those to special dog needs Skill Success (Shenpire LLC.), Content Coordinator/Content Manager MAY 2019 - FEB 2020 Coordinator: Publishing courses to the site of SkillSuccess. Responsible for getting instructor leads from different learning sites that want to give access to their courses. Maintain good instructor relationships through emails. Quality check of courses submitted if they are at par with standards. Send agreements to instructors and waiting for their signature Uploading the courses with materials to the website with additional offers Manager Prioritized the growth and quality of the course library Growing and maintaining relationships with instructors Researched and proposed latest course subjects Researched additional product enhancements outside of course content Researched top competitor course list and offers Updating past content to ensure that it's currently updated Edit, proofread and improve writers’ posts Managed the team's weekly and daily output In charge of bulk publishing for the week In charge of team's time tracking and time retention Facilitates and do minutes of the weekly meeting John Clements Consultants, Inc., Research Consultant MAY 2018 - AUG 2018 Profiled companies and employees, i.e. their roles and functions in the company, salary, benefits, and their location in the country. Also interviewed individuals that have specialized in certain languages to cater to the client. Suggested to the client if it is feasible for them to start a company in the country with language specialization. MSCI Hong Kong Ltd., Votes Results Analyst MAY 2017 - OCT 2017 Handled the results of the votes from the Annual General Meetings of companies. Posting of the results for the directors and for the elections. Institutional Shareholders Service (ISS), Vote Operation Support /GPD Analyst APR 2016 - JUL 2016/APR 2015 - MAY 2015 Votes Operations Support Support of the team. Urgent tasks were assigned to me and will be finished within the day. Posting of the results of the votes also is part of the job and it is more critical so accuracy is really applied. GPD Analyst Handled the Australian and European sides for the director votes. Either by scan, fax, or both. Some clients require both but usually scanning and sending copies through their emails. Manually make their ballot and make the voting for them using the votes they send us prior to it. AWARDS Department Of The Year 2019, Shenpire Group LLC, Content Coordinator Management (Dec. 2019) Top Performer Of The Year 2019, Shenpire Group LLC, Content Coordinator (Dec. 2019)