Abigael Lumbres

ABIGAEL A. LUMBRES 344-D Chico St., Cembo Makati City Cell No.:- E – Mail:- Objective Seeking a position with a company which will require me to utilize my skills, abilities and experience in the field to ensure the company’s success and career development. Working Experience Company Accenture Period June 2013 – November 2016 PositionRemote Desktop Specialist Responsibilities include but not limited to the following : 1. Installation, configuration, testing and monitoring of devices (such as desktops, laptops and tablets) and of related hardware and software, ensuring that the required desktop service levels are met. 2. Assist and coordinate implementation of the following: Updating of OS and software installs Updating and installation of security patches Cleaning and removal of malwares Activation and support for mobile devices 3. To provide support for any ad hoc desktop projects as needed. 4. Hive Lead Facilitate problem solving and collaboration Keep the Project lead and QA’s informed of task accomplishment, issues and status everyday Help keep the team focused and on track Provide guidance to the team based on management direction CompanyInfosys BPO Limited Period October – February 2013 Position Process Executive Handled inbound calls in resolving technical issues like internet, television, and home phone connection that is provided by AT&T U-verse company. Handled billing adjustments, payments and other billing inquiry. Do online ordering of products and assisted clients for the package or information for the said account. Transferred calls in different department prior to customers concern. CompanySPi Global PeriodNovember 2010 – December 2010 PositionOb-Warming (Outbound Sales Specialist) Answered calls and transferred to the specialist that handled Dish Network account CompanyGLOBE TELECOM (PTI One Globe Handling) PeriodJanuary 2010 – June 2010 Position Technical Help Desk Support Do outbound calls. Responsible for solving different problems from the clients dealing with the broadband connection, landline connection, billing and some other concerns regarding the account. CompanyM.E. SICAT CONSTRUCTION AND CONSULTANCY PeriodOctober 2007 - May 2008 PositionPersonal Assistant /secretary Educational Attainment Tertiary:Adamson University 900 San Marcelino St. Ermita Manila 1000, Philippines Bachelor of Science in Computer Science 2001 – 2005 Secondary:Balete National High School Poblacion Balete, Batangas 1994 – 1998 Special Skills Broadband Connection Troubleshooting, Configuration of Modems, Technical Procedures configurations, PC Formatting, Networking, Installed, troubleshoot of both software and hardware. Knowledgeable in Visual Basic 6.0, MS Office 2003 to 365, all version of Windows Operating System and MAC OS. Personal Background Born on January 4, 1982 in Batangas, Philippines. Fluent in English and Filipino Interests: Music (play guitar) and Sports (basketball and table tennis) . Capable to listen and communicate with others in an efficient manner. Hardworking, sociable and approachable. Knows how to balance time wisely and efficiently. Goal-oriented and service-oriented.