Abhishek Dave

Abhishek Dave Partner Support Manager OYO Hotels and Homes - UK 1st Floor, 583, Sector 45, Gurgaon (Haryana, India)–122003 Tel:- Email:-LinkedIn: www.linkedin.com/in/abhishek-dave-814a55186 Objective Seeking a position in the organization that provides me ample opportunity to explore & excel in the field of Marketing while carving out the niche for personal, professional as well as organizational goals. Skills     Good analytical, Communication Skills, Active & Quick Learner. Pro-active and agile. Confident, creative & passionate for error free work. Independently handle the given responsibilities. PROFESSIONAL EXPERIENCE Partner Support Manager (Level 2 Operations) – UK Oyo hotels and homes ltd. from March 2019         Responsible for the relationship management with the hotel managers (Oyo Clients). Bringing new business and associating new hotels with the OYO rooms. Auditing the upcoming properties and analyzing the work of transformation and business development teams. Setting up prices and handling the operations of more than 30 hotels in a particular cluster at a time. Mentoring hotel managers and other staff and training them for best guest experience. Mentoring new team members to perform. Maintaining accounts for all the hotels associated and helping them generate high revenue and help the hotels grow. Moved to remote operations in November 2019 for India market managing a portfolio of 136 properties. Excelled in maintaining portfolio remotely and was among top performer for 3 consecutive months consistently. With such performance, moved to the remote operations for the United Kingdom in January 2020 and managing more than 50 properties remotely as a Level 2 partner consultant. Relationship Developer The Chopras Ltd. (February 2018 – November 2018)       Counselling Indian students for almost every university across the globe as per their profile Gained knowledge about the education system of almost every major country in the field of education Have been able to make more than 50 applicants in just 2.5 months of tenure Guided them on all the formalities related to application, visa and other necessary aspects of overseas education Serving clients like University of Canada West, University of Windsor, Langara college and many more in Canada Advising the best possible course for the students as per the profile and helping them with the complete process from applying to flying Senior Executive Secure meters Ltd. (August 2016 – January 2018)       Handling client relations with over 26 clients in the UK Maintaining their technical and logical query logs and resolving queries real time and in long term as well Communicating with several teams to address queries and maintaining client and business relationships Went on-site to several cities in the United Kingdom and Scotland for a new project which is running successfully in the business. The cities include Warrick, Bristol, London, Edinburgh, Winchester etc. Presented the new business project model to the new clients in Edinburgh and shared the change and implementation to the current clients  Responsible for the internal, client related and software/hardware functionality projects for the business Was responsible for creating a Disaster Recovery Site so that the business doesn’t get affected under unexpected circumstances Senior Customer Care Executive American Express. (Nov 2012 – Mar 2014 and November 2014 – July 2015)         Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution. Mentoring new team members with the process knowledge and interpersonal skills which helped them with the US and Indian market. Delivering excellent customer support to card members ensuring 100% compliance with the company policies, taking exception by following up to provide first call / chat resolution. Understanding the needs of card members and assigning the query to appropriate department and then following it up with the team to give a front end service to card members. Logging all incidents accurately, efficiently and comprehensively; assisting customers with functional queries and research assistance, working closely with the account teams to provide premium service for our customers, assisting in identifying opportunities within accounts, improving client retention through strong customer focus and attention, tracking progress on outstanding incidents Analyzing cases thoroughly, differentiating between a fraud and a dispute case and pacifying card members maintaining an excellent experience even in difficult call types. Have been awarded for taking most number of companion cards and received several gifts for the contest. Was able to deliver the knowledge and methods to team members which helped them with their scores. Have always been consistent in performance and scores, using a combination of knowledge and experience to resolve queries. Taking initiatives within the team and participating in events of the American Express like talent hunts. Customer Care Executive Genpact. (December 2010 To March 2012)     Provide customer services as an inbound process associate. Executing Learning Management System, generating reports and help the colleagues to take the trainings. Protecting organization's value by keeping information confidential. Differentiating between fraud and dispute call and forward those to relevant departments. EDUCATIONAL & PROFESSIONAL DEVELOPMENT   Bachelor of Computer Applications from University of Rajasthan (State University) 2010 Senior Secondary school from Central board of secondary education, India TECHNICAL CREDENTIALS    Self-taught on AGILE, Scrum and Jira fundamentals. English language – Pearson’s test of English score – 83/90. Working proficiency across MS-Office, Word, Excel, Power Point and Internet Applications. Abhishek Dave