Abhishek Choudhury
Mobile:- ; Email-Technical Support Executive
Offering valuable of experience across technical troubleshooting over phone, as well as chat
PROFILE
Core Competencies
Good People Management Skills | Good Analytical and Problem Solving Skills | Excellent Soft Skills
Role as Technical Associate
Acknowledged trouble shooter with well-honed skill set in interfacing with clients to solve service-related problems and deploying technology to build successful solutions.
Multitasking credentials with excellent planning, execution and resource-balancing skills, as well as the ability to handle multiple tasks in high pressure environments and under tight deadlines.
TECHNICAL SKILLS
Technical Skills
Operating Systems
Troubleshooting Skills
Windows XP
Windows Vista
Windows 7
Windows 8
Windows 10
Operating Systems issues
Printers
Outlook Express
Internet connectivity Issues
Active Directory
NOC monitoring
Service Oriented
Excels under pressure
PROFESSIONAL EXPERIENCE
Job Profile
Technical Associate in Pecon Software Kolkata ( April 2009 to Jan 2010)
Job profile included receiving calls from customers and resolving their queries about printers, internet (wired and wireless) , application such as email , internet browser etc through remote application as well helping the customers over the phone as and when necessary.
Technical Associate in IBM Kolkata (April 2010 to Feb 2011)
Job profile was the same as it was in Pecon Software. However the customers were only from the UNITED STATES OF AMERICA.
Technical Associate in Wipro Kolkata (April 2011 to Feb 2013)
Job profile included receiving calls from customers who were BRITISH TELECOM subscribers based in the UNITED INGDOM and resolving or escalating the issues related with internet/telephone connectivity.
Technical Service Desk Executive in MSR IT Solution Kolkata(June 2013 to April 2014)
Job profile included receiving calls from hotels located in the UNITED KINGDOM about internet , television services etc not working either for a single room or site wide . It also included creating Service Request Tickets and resolving the issues or escalating to the next level or the site engineer if required.
Sr Service Desk Ececutive in Spring Techno Solutions Ranchi (Nov 2014 till March 2017)
Job profile included receiving calls from customers and resolving their queries about printers, internet (wired and wireless) , application such as email , internet browser etc through remote application as well helping the customers over the phone as and when necessary.
EDUCATIONAL CREDENTIALS
Education
Professional
Hardware and Networking
Cisco Certified Network Associate(CCNA)(CSCO-)
Microsoft Certified System Administrator(MCSA-)
2005
B.Com(Hons) from Gauhati Commerce College
2002
Higher Secondary Examination (10 + 2) from Gauhati Commerce College
2000
Class X from Happy Child High School, Gauhati
OTHER DETAILS :
Date of Birth : 14th March, 1984
Languages Known : English, Bengali, Assamese and Hindi
Passport : YES
Declaration
I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately.