Abhirup Bose

Abhirup Bose Sr. Executive - Customer Success Operations -- New Delhi, India December 23rd, 1993 Profile Dynamic professional with a diverse background spanning startups, US telecom and banking customer service, and the hospitality industry. Skilled at delivering exceptional customer experiences, I have a proven ability to adapt quickly to new challenges, streamline processes, and enhance client satisfaction. My startup experience has honed my problem-solving and multitasking abilities, while my telecom, banking, and hospitality roles have strengthened my interpersonal skills and customer-first approach. Professional Experience 08/2024 – 12/2024 New Delhi, India Senior Executive - Customer Support Lenskart Solutions Private Limited Assisting customers and resolving customer queries via chat, email and calls. Order placement, order support, order processing. Collaborating with various teams like warehouse, logistics and physical store for resolving customer queries. Handling complaints and escalations. Assisting customers with return, exchange & refunds and educating customers regarding policies for the same. 01/2023 – 07/2024 Gurugram, India Senior Associate - Operations WNS Global Services Private Limited Provide exceptional customer service by addressing inquiries, resolving issues, and assisting with bank account-related activities via chat and email. Educate customers on bank products and services, including account features, online banking, mobile app functionality, and financial planning tools. Investigate and resolve customer complaints or disputes in a timely and professional manner, escalating complex issues to appropriate departments when necessary. 07/2021 – 12/2022 Noida, India Senior Executive - Customer Support iEnergizer IT Services Private Limited Address customer inquiries, concerns, and service requests promptly via chat, ensuring a positive customer experience. Assist customers with troubleshooting technical issues related to mobile devices, internet connectivity, and other telecom services, providing step-by-step guidance to resolve problems. Handle billing inquiries, explain charges, process payments, and manage payment plans, refunds, and adjustments as necessary. Manage and resolve customer disputes or complaints effectively, escalating issues to higher management when necessary to ensure customer satisfaction. Gather and document customer feedback to help improve services, products, and customer experience, and communicate insights to relevant departments. 11/2017 – 04/2021 Bengaluru, India Head of Service Experience (Floor Manager) Azure Hospitality Private Limited Restaurant and Bar management operations, food & beverage service operations, restaurant sales, inventory management, guest relations. 03/2017 – 10/2017 Bengaluru, India Assistant Restaurant Manager Courting Candle Hospitality Services Restaurant operations, food & beverage service operations, restaurant sales, purchases and inventory management, guest relations. 02/2016 – 02/2017 Gurugram, India Assistant Hub Manager Yumist Foodtech Private Limited Hub operations and management, food & beverage logistics, inventory management, food delivery operations. Education 2011 – 2014 Durgapur, West Bengal, India Bachelor in Hospitality/Hotel Management West Bengal University of Technology Completed my bachelor's degree in hospitality/hotel management focusing on food & beverage service operations and guest relations. 2011 Ramgarh, Jharkhand, India Intermediate Agrasen D.A.V. Public School Completed my higher secondary in Commerce stream. 2009 Ramgarh, Jharkhand, India Matriculation Agrasen D.A.V. Public School Skills Communication Skills Organizational Skills Problem-Solving Skills Attention to Detail Interpersonal Skills Leadership Skills Customer Service Hospitality CRM Tools MS Office Languages English Hindi Bengali Declaration I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. Abhirup Bose