Abhilasha Agrawal

ABHILASHA AGRAWAL Program Management +91 -) - linkedin.com/in/agrawal-abhilasha/ Bengaluru, India Summary Results-driven, CSM and CSPO Certified with experience in program management (5 years) and 9 years in Enterprise Software Development with renowned organisations and industry leading clients Proven ability to drive programs including Agile product Development, End-2-End Managed Service offering, Business Transformation, Customer Engagements, Customer Success with a data driven, customer-first approach. Adept at managing complex programs/projects, mitigating risks, stakeholder management, reporting to C Suite. Client/customer/vender/partner engagement, management with seamless communication, collaboration across stakeholders. Core Competencies Strategic Program & Project Management – Leading end-to-end execution of high-impact initiatives, ensuring alignment with business objectives and outcomes and its stakeholders Risk Management & Governance – Proactively identifying, assessing, and mitigating risks to ensure smooth project execution and compliance. Vendor & Partner Management – Establishing and managing successful collaborations with stakeholders to optimise program outcomes. Laser focused approach on optimised execution and ensure alignment across Product, Engineering, Business teams and PMO Analytics, and Communication - Engaging, reporting, presenting to C-suite executives, clients, and crossfunctional teams to drive collaboration and strategic alignment. Leverage analytics to measure impact using data, metrics, KPI and Report at various levels Skills Program Management Program, Project Management | Risk Management & Governance | Stakeholder Management | Vendor & Partner Management | Customer/Client Engagements | Agile, Scrum, Kanban, Lean | PMO Technical Expertise Java | Big Data | Cloud (GCP/Azure) | APIs | Microservices | UI/UX | System & Application Architecture | JIRA | SharePoint | Confluence | MS Office | Service Now | Analytics | Gen AI Work Experience Role: Technical Program Manager April 2019 - May 2024 Walmart India (Cloud and Big Data platform) Agile based program management for In-house Product Unified Data Pipeline (UDP) and ATR, EDP (Data management, Governence, master Data management) Managed end to end Agile product delivery with 35-40 team members inclusive of Customer onboarding, solutioning, Feature development, Production Rollouts, Migrations, upgrades, Customer Success, Reporting, Presenting to C-suite Executives. Key Highlight : Metric and KPI driven management approach at each and every stage of Program Management. Achievements Increased product adoption by 7x within two years, significantly enhancing business impact and reinforcing the platform’s value proposition. Advocated a customer-centric approach and 'First Time Right' methodology, driving continuous improvement in user experience and service quality. boosting team productivity by 20% through streamlined workflows, automation, and iterative improvements with living Focused mindset on Agile practices. Reduced product defects by 25% with focus on absolute clarity on requirement, scope, validation, customer engagement at early stage, with first time right with write once use everywhere concepts balancing between Functional and non functional aspect such as system reliability, performance, and operational stability. Fostered cross-functional collaboration across customers, partners, vendors, and engineering teams, leading to a CSAT (Customer Satisfaction) score improvement from 60 to 85. Led the 40+ Customer engagements with Successful implementation of ATR from inception to outcome with reduction of MTTD/MTTR from 93 min to 68 min. Lead Program initiative : Development of Data management(catalog, lineage, quality, Governence at core (EDP)) at Walmart Scale, Convergence of competing products within walmart, increase on adoption, coverage from 0 to 60 % within first year with 3k monthly Active users By integrating Agile methodologies with a robust Platform centric and managed services approach including first time right concept in mind, I ensured continuous innovation, operational resilience, and strategic alignment of platform products with business objectives. Technical Project Manager TATA Consultancy Services (TCS) : Clients Legal & General (UK) and American Express. Led program management ensuring optimal resource utilisation(north star:100% utilisation with Billing) maximising profitability for Account Elevated Agile practices led to increase in team productivity by 15%. Improved CSAT score from 75 to 90 through proper stakeholder engagement, improved service quality, and faster issue resolution Software Development & Engineering Excellence Developed high-performance, scalable software modules using Java and enterprise technologies, consistently meeting stringent quality benchmarks with Zero Defect Ensured on-time delivery with zero defects by implementing robust development standards, rigorous testing strategies, and continuous integration. Sr Software Engineer Finastra Software Solutions (formerly Misys Software Solutions) : Bankfusion Platform 100% on-time delivery of functional microflow based platform written in Java for a next-gen banking, ensuring quality and scalability. Sr Software Engineer Accenture Services : Client : UBS Engineered a robust workflow driven backend Platform as part of their New Age Banking initiatives. Software Engineer Harman Systems (formerly Symphony Services) Developed modularised backend independently coordinating with various teams cross functional involved Education Master of Computer Applications MBM university, Rajasthan