Experience
Customer Success Representative,
MOBSTAC, Bengaluru, India
ABHILASH ATMARAM
Customer Success Representative
Telephone
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Email
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Profile
Skilled Customer Success
Representative with deep SaaS
experience offering expertise in
resolving issues in a timely and
accurate manner for achieving
customer support satisfaction and
customer retention goals.
Adept at building customer loyalty
and repeat business.
Skills
CRM Softwares
Customer Relations
Lead Engagement
Social Media
Marketing
SaaS application
Demo
Customer
Retention
Customer
Onboarding
E-mail and chat
support
Sales profeciency
Upselling
techniques
International sales
support
Customer oriented
Strong
Interpersonal skills
Content creation
Visitor Engagement
Documentation of
support articles
Account
Management
2016(JUNE) TO
CURRENT
Anchored customer onboarding
activities with all new customers for
onboarding process
Conducted weekly customer
onboarding webinars
Handled Chat, email and call support to
help customers succeed in leveraging
product
Documented support articles as and
when required
Served as an account manager for highvalue marquee customers( Google and
T-Mobile)
Provided customers with best practices
and product feature education to
enhance usage
Focused on customer retention to
reduce churn and improve NPS scores
Worked with the engineering team to
provide technical support when
needed
Developed promotional email
marketing campaigns to generate
awareness and retain user adoption
Education
Pre-University, SCPU College
Bengaluru, India
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Bachelor of Technology, GAT
Bengaluru, India
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Interests
Traveling, hiking, blogging, technology and growth, cricket, dark
comedy movies, community involvement, photography,
videography, event management, meme creation