Abhay M

. Abhay M Experienced logistics executive with over 2+ years of experience in Operations. Good contract management with excellent customer relationship and quality assurance skills. Logistics Executive Contact Work History Address Sanil Sadanam, Malamekkara, Adoor PO, Kerala, India 691523 2019-05 Current Executive (Logistics) Zomato Ltd, Kochi, Kerala Phone- ● E-mail- ● ● Skills ● Strategic planning and execution ● Operations and data management ● Supply & Logistics Management Manage day to day operations, take accountability of delivering the daily performance targets Handled 1000+ active riders Worked with a team that handled day-to-day food deliveries around 1 lakh orders per week Maintained dynamic demand supply radius for efficient product delivery and good customer experience. This showed high efficiency during rain and high order stress. Build efficiency in support processes for improving Rider experience. Provided support for customers via telephone, email to handle escalations and product concerns. Education Critical thinking and problem solving - Customer service Project handling Professional Diploma in Logistics And Supply Chain Management Certified by TCIL-IT, a Govt. of India Enterprise Microsoft Excel MS Office LANGUAGES English Malayalam . - Bachelor of Science in Botany - Higher Secondary Boards: Biology Science - Matriculation: Kerala syllabus Kerala University TMGHSS - Kerala Holy Angels - Kerala