Abellene B.Ponce
22 May 2017
No 1025 Tawason Mandaue City 6014 Cebu Philippines
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Career Summary
Remote/Virtual Assistant specializing in Customer and Admin support with +6
years of experience with various companies based in the U.S., Australia and
Canada. Backed with over 20 years of actual experience as a Bank Officer.
Outgoing and detail oriented, I am proficient at building and maintaining
relationships as well as being both tasks and results oriented. Have a Bachelors
Degree in Accounting.
EXPERIENCE
General Manager
| RuralNet, Inc.
April 2013-March 2016
In charge with the day to day operations of RuralNet, Inc., an IT corporation &
BSP approved Electronic Money Network Service Provider (EMNSP) based in
Cebu.
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Monitored the marketing goals of the company and matched it vis a
vis the results of its managers on the ground;
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In charge and was able to roll out its newest product to the intended
market (cooperatives and rural banks)
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Improved the operational systems, processes and policies in support of
organizations mission -- specifically, support better management
reporting, information flow and management, business process and
organizational planning.
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Played a significant role in long-term planning, including an initiative
geared toward operational excellence.
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Manged overall financial management, planning, systems and controls.
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Management of agency budget in coordination with the Managing
Director and the CEO
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Regular meetings with Managing Director around fiscal planning.
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Supervise and coach officers on a weekly basis.
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Negotiated contracts and deals with vendors as well as with various
government agencies
Accounts Staff
| Present Group Philippines
September 2012–January 2013
Contracted as administrative/account staff in office and virtually
Trained in Perth, West Australia for two months ( with the goal that the
Philippines will be remotely assisting Perth in the future)
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Assist Perth staff in handling of various accounting tasks including but
not limited to, email management, extraction of email, moving, saving,
forwarding and responding to these if need be;
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Calling both suppliers for invoice chasing and clients for
information/data gathering;
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Extracting invoices emailed directly to the company and digitally
attaching to these authorized purchase orders collated from the
company’s mainframe;
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Various other tasks assigned from time to time
Branch Operations Head | China Bank Corporation
January 1992-September 2012
Responsible for overseeing the day-to-day operations of the Branch and
ensuring that Branch operations adhere to bank policies and procedures.
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Checks and oversees the smooth and efficient operations of the Accounting, FCDU
and Loans sections of the Branch;
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Prepares loan recommendations and its renewal for submission to the approving
authorities as well as the review of the loan documentation for completeness,
accuracy and validity;
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As Compliance coordinator of the Branch, assists the Compliance officer in the
implementation of the Compliance Program and Plan as well as assists in the
dissemination of laws, regulations, rules, standards and other regulatory
requirements;
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To properly monitor the adherence to policies and procedures based on Bank
Manuals and other standards set by financial regulatory bodies;
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Executes management policies, directs the work of the subordinate staff, recommends
management actions such as hiring, transfer, suspension, layoff, recalling, assigning
or disciplining employees;
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Takes care of the proper physical upkeep of branch premises and ensures
availability of various utilities such as water, power, light, and other basic services;
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Assist in attaining the branch profitability/volume targets through delivery of quality
services
VIRTUAL/ REMOTE ASSISTANCE EXPERIENCE
Remote/Virtual Work| CustomMade Studios
Custom Design/ Customer Design and Order Management
May 10, 2016- May 20, 2017
- Replied to custom jewelry requests from customers to help them clarify and price
their designs
- Coordinated with design and manufacturing groups to answer customer questions
and clarify design options
- Managed project and pricing details in our order management system
Remote/Virtual Work| R4R Pty Ltd
Assistant & Office Manger
April 10, 2016-June 10, 2016
- Virtual Assistant for 3 companies under the above umbrella company
- Managed on line chat support
- Answered email queries from applicants
- Scanned and reviewed hundreds of resumes of real estate applicants from Australia
- Helped in the hiring of Vas
- Created and Chased invoices
- Bookkeeping via XERO
- Database administration
Remote/Virtual Work| Marketing Supply Company
Assistant & Office Manger
March 10, 2016-May 10, 2016
- Managed the company’s mailbox
- Managed the company’s calendar and successfully scheduled meetings for the
company’s CEO and Marketing personnel;
- Updated the company’s CRM (ZOHO/Juggernaut)
- Managed personal business of CEO
December 2013-March 2013
Clerical Work /Data Entry
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Research various companies for contact information and
comparison purposes
Entered information forms to into spreadsheet
Provide documentation for client blogs written by client
Client Relationship Manager
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Customer service provided to online language school
Created databases and spreadsheet in Google docs to improve
management and reporting accuracy
Coordinate with the on line language school students to properly
and effectively manage study scheduling
Retain clients’ customer base, while upgrading servies.
Utilized automated systems to initiate and complete orders and
handle school’s clients’ requests
Casual Virtual assistant
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Organize email contacts
Conducted research on various items and inputting this on the
client-provided Market Samurai
Transcribe a Video
• Transcription of a thirty minute video
Accounts Payable/Administration staff
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Receives customer communications (phone and email)
Submits weekly reports to keep track of payables and expense
reports of on site engineers
• Compile, maintain, and update vendor contact lists, mailing lists
and invoices
• Billing and invoice chasing
Bookkeeper and office assistant
• Assists small business in the areas of accounting and bookkeeping
• Access database for outstanding invoices and records these into
Quickbooks
• Invoicing
Forum Posting
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Research internet and specific forums according to specifications
of client
Post client’s services to attract customers
Bids on various sites in behalf of client
SKILLS
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£ Works well autonomously; self motivated enough to stay productive
without someone looking over my shoulder;
£ Self starter with a high degree of independence, value continuous learning
and receptive to feedback;
£ Ability to combine strong business acumen with effective management
skills;
£ Solid experience in financial and bank processes, like
loans/deposits/investments, etc.
£ Experience in Remote/Virtual assistance (accounts/operations)
£ Experience of consolidations, budgeting and reporting;
£ Ability to thrive within a fast paced business environments
£ Organized with excellent attention to detail;
£ Confident attitude with proactive approach to work
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