Abel Shebela

I am a dedicated and versatile professional with over two years of experience in customer service, sales, and cloud technology. With a Bachelor’s degree in Computer Science from St. Mary’s University and certifications in cloud computing, including AWS Cloud Practitioner, AWS Solutions Architect Associate, and AWS Developer Associate, I bridge the gap between technical expertise and customer-centric solutions.

Throughout my career, I have excelled in roles that require adaptability, problem-solving, and effective communication. At Heineken, I consistently surpassed sales quotas as a Telesales Representative by fostering strong customer relationships and delivering tailored solutions. My experience as a Customer Service Representative at CCI Ethiopia – Shutterfly Inc. allowed me to handle high volumes of customer inquiries with a 95% first-contact resolution rate, improving Customer Satisfaction Scores (CSAT) by 15%. In my most recent role as a Sales Development Representative at Vermasoft Inc., I contributed to a 20% increase in lead generation through targeted outreach campaigns and data-driven prospecting techniques.

Beyond customer-facing roles, I have developed a solid foundation in cloud technologies through my AWS re/Start training, where I gained practical cloud computing skills. My proficiency in CRM tools like Salesforce and Zendesk enhances my ability to manage workflows, analyze data, and refine strategies for improved business performance.

I am passionate about leveraging my technical skills and customer service expertise to drive innovation and operational excellence. Whether collaborating with teams, engaging clients, or solving complex challenges, I am committed to delivering impactful results.

In addition to my professional pursuits, I am fluent in English and Amharic, which allows me to communicate effectively in diverse environments. My certifications, including the Green Skills Passport and Power BI training, underscore my commitment to continuous learning and staying ahead in the rapidly evolving tech landscape.

Looking forward, I aim to contribute to roles that combine technology, customer engagement, and strategic growth, while continuing to develop my skills and impact the industries I serve.