Abel Dacunes

Abel Rey Dacunes- Blk 30 lot 18 Phase1 Lupang Pangako Payatas B. Quezon City, 1119 - OBJECTIVE To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum. LANGUAGES EDUCATION- Bestlink College of The Philippines Tagalog, English Bachelor of Science in Business Administration SKILL 1.56 Communication skills leadership EXPERIENCE Problem solving REFERENCE Maricar Talion Loan Analyst HC CONSUMER FINANCE PHIL, INC 04/06/19 30/06/20 Operation Operator Our daily work is to take outbound and inbound calls, offering cash loan and credit cards to prospect buyers and have a good credit standing with HC. National Electrification Administration- Arlene Plotado Supervisor Interfashion Sunglasses Corp.- Teleperformance Philippines Customer Service Representative 25/10/21 11/07/22 Accepting and answering international calls was our daily task. Assisting the client with their financial account. Consideration for balance, dispute and even client escalation. Additionally, I'm being promoted as a subject matter expert, who means I can help newly recruited production agents with their questions and concerns and give them information to better serve their customers. Alorica Teleservices 12/07/2218/03/24 Customer Experience Agent Our regular operations include taking incoming calls, making outgoing calls when necessary, and assisting customers with any issues pertaining to their wireless accounts. In addition, offering prompt help in case of technical difficulties and advising clients on appropriate services to avail. I was also given a promotion as Support Coach, where my duties included helping pre-production agents and recently endorsed agents with their concerns. providing them with workarounds and Knowledge-based solutions to help them address client complaints. ACHIEVEMENTS Graduated Cum Laude with GPA of 1.56 Promoted as Subject Matter Expert promoted as Support Coach Abel Rey Dacunes