Vergara, Abegail P.
Nationality: Filipno
Address: San Pedro, Laguna-Skype id: gab05vergara
Cellphone number: -
OBJECTIVE
To acquire any position that would fit my field of expertise and that would meet the requirements needed by the company. To be able to succeed and to make a humble contribution to the company I am going to work with.
WORK EXPERIENCE
PROperty SALES consultant | filinvest land incorporated | Dec. 2010-Jan. 2012
Convincing prospective clients that our company is the right one to handle their sale and agree the terms.
HOTEL RESERVATIONS SPECIALIST | HOTELS.COM, EXPEDIA | FEB.2012-JAN.2013 (INBOUND SALES EXPERIENCE)
Assist customers with planning and booking their hotel reservation preferences. Verify customer information and payment options, and responds to customers via phone calls or emails. Reaching out to hotel owners / administrators regarding customer complaints and on-the-spot booking cancellations
Metlife Customer service representative| sykes asia incorporated (CUSTOMER SERVICE WITH UPSELLING) | march 2014 – March 2015
Handle inbound calls regarding life insurance policies. Process claims and disbursements.
Assisting client in understanding their life insurance policies.
Processing payments.
To be able to upsell more insurance products to our customers.
YELLOW PAGES QUALITY COORDINATOR| sykes asia incorporated | march 2015 – May 2018
Auditing and reviewing all cases, emails and telephone interactions along with reviewing and investigating customer survey responses. Facilitating calibrations regarding our quality program.
Assisting clients on their advertising needs.
West techonology and communications Services | Conference Administrator| July 2018 – October 2018
Transfer all the conferees to the correct conference.
Assist clients in making sure that all the conferees are transferred to the correct conference room.
TRAINING COURSES
Strategic Quality Management Training
Quality Coaching and Feedback
Basic Excel
Analytics in Motion (CSAT Analysis) Training
