Abegail Tongalag

ABEGAIL B. TONGALAG Vitual Assistant About Me - Tabuk City, Kalinga CAR EDUCATION BS in Development Communication Kalinga State University- I am a detail-oriented and adaptable Virtual Assistant with a diverse background in ESL education, customer service, and administrative support. Recently stepping into the role of Executive Assistant, I’ve had the opportunity to support professionals in the real estate, medical, and AI industries, honing my skills in calendar management, communication, and task coordination. I also serve as a manager at KrissAI, an AI company, where I help oversee team operations and support business growth. I’m passionate about delivering high-quality virtual support, staying organized, and continuously learning new tools to better assist clients. WORK EXPERIENCE JULY 2025 TO PRESENT ARK ACADEMY – Business Development & Research Specialist Team Conduct investor outreach and manage application processes to secure funding opportunities, while researching and identifying SKILLS HARD SKILLS Calendar Management & Scheduling Email and Inbox Management Social Media Management Data Entry & Internet Research Google Workspace Microsoft Office File Organization & Cloud Storage Video Conferencing Tools SOFT SKILLS Strong Attention to Detail Multitasking and Time Management Problem-Solving Adaptability and Fast Learner Discretion and Confidentiality Initiative and Self-Motivation Customer Relationship Management Leadership & Team Management Client Liaison & Executive Support relevant industry awards, programs, and recognitions to enhance the company’s credibility and visibility, and supporting business development strategies through market research and insights into the EdTech sector. JULY 2025 TO PRESENT GOOD SHEPHERD STAFFING – Talent Acquisition & Campaign Coordinator, Philippine Team Manage recruitment campaigns aimed at connecting aspiring Virtual Assistants with potential clients by sourcing talent across Facebook and other online platforms. Record candidate information using SmartSuite, add and manage emails through the Kit app, and send broadcast communications to streamline engagement. Oversee the end-to-end process of identifying, attracting, and organizing VA candidates to support business growth. JULY 2025 TO PRESENT SOAPSUDS – Manager, Philippine Team Lead the entire Philippine team, overseeing cold callers and support staff. Handle recruitment, training, performance monitoring, and act as the main liaison between the PH team and U.S. leadership to ensure smooth operations and client satisfaction. MAY 2025 TO JULY 2025 TOOLS EXECUTIVE ASSISTANT FOR A REALTOR AND ORTHOBIOLOGICS Executive Assistant providing administrative and operational support to a Realtor and a professional in Orthobiologics. Responsible for managing calendars, scheduling appointments, coordinating with clients, handling documentation, and supporting day-to-day business needs. Skilled in multitasking across the real estate and medical fields, ensuring efficiency, organization, and timely communication. MARCH 2025- JULY 2025 Kriss.AI – Manager One of the managers supporting daily operations, team coordination, and internal process development for an AI-driven solutions company. - RENEISSANCE- APPOINTMENT SETTER Conducted cold calls to potential clients and scheduled appointments for the sales team. Focused on generating leads and setting qualified meetings. - GLATS- ESL TEACHER Taught English to Japanese students of various age groups, focusing on grammar, conversation, and pronunciation through online one-onone sessions. - 51 TALK- ESL TEACHER Delivered online English lessons to Chinese students, focusing on speaking, listening, and reading skills in a fun and interactive learning environment. - SITEL- CUSTOMER SERVICE REPRESENTATIVE (CHICAGO TRIBUNE) Handled inbound calls and assisted subscribers of the Chicago Tribune newspaper with billing, delivery issues, and account inquiries, ensuring customer satisfaction and retention. - SITEL- CUSTOMER SERVICE REPRESENTATIVE (CAPITAL ONE) Provided support to Capital One credit card holders by handling account inquiries, resolving billing issues, processing payments, and ensuring a secure and positive customer experience. CLICK HERE FOR MY PORTFOLIO REFERENCES Jenny Rose Juntado RENE ENOVESO COACH/ MENTOR COACH/ MENTOR Phone: - Phone: - Email :- Email : -