Abegail Patano

Abegail Bolgado-Patano-Skype: littlezoe- OBJECTIVE: To greatly and effectively utilize and develop my God-given skills and abilities to the fullest of what I can contribute to this company/organization and be able to help develop others’ skills and abilities through my contribution, knowledge and influence about this company/organization as well. It is my great life’s objective to serve God, bring honour and glory to Him through providing quality service to my employers. SUMMARY OF QUALIFICATIONS: Communicating, public speaking, performing, entertaining, mediating, events organizing and hosting are the areas of expertise which usually gives me enjoyment and satisfaction while working. I am proficient in English, both oral and written and knowledge in Spanish both oral and written skills. I love engaging in Social Media and tri-media, facilitating, social work, community organizing and I have great human relations and interpersonal skills. PERSONAL DATA: Age: 33 years old Gender: Female Civil Status: Married Religion: Christian Born Again Citizenship: Filipino EDUCATIONAL BACKGROUND: Level College (Leadership Development Program Scholar, Compassion Year 2004 International Inc.) Name of School Ateneo de Naga University Ateneo Avenue, Naga City Bachelor of Arts, Major in Development Communication (Graduated with the highest Grade/Average within Major Class) Secondary (Top 15 of the graduating Class, Roy B. Boquiron Scholar) 2000 University Of Saint Anthony, San Miguel, Iriga City Elementary (Valedictorian) 1996 Santiago Elementary School, Santiago Iriga City TRAININGS AND SCHOOL/COMMUNITY INVOLVEMENT: Date Role Name of Organization/Activity st May 2004 Staff/Facilitator 1 Bicol Inter-School Leadership Camp (ISCF), Morales Beach Resort, Tiwi Albay th April 2004 Delegate October 2003 Delegate Delegate April 2003 7 LDP Training Congress (Asia Pacific Theological Seminary, Baguio City) LDP Work Camp, Zambales City th 6 LDP training Congress (Cebu,City) IVCF Kawayan Camp,’03 ( Camp Bato, Sibonga, Cebu City) April-May 2003 Delegate th April 2002 Delegate 5 LDP training Congress (Cebu,City) Delegate 4 LDP training Congress ( Iloilo, City) th April 2001 Skills Practiced Planning and Facilitating group media activities. Training high school students. Recruiting new members. Preparing for the Marketplace, Christian World and Life View Life And Career Management , Preparation for the Marketplace, and Community Organizing Creative Workshops, Photography Extensive Leadership training, Cell group leading, Counseling, Personhood and Spiritual Maturity, Community planning and organizing Self Image and personal Life training Interpersonal skills in group situations EMPLOYMENT HISTORY: Date January 2012- Present Position Project &Staffing Manager/Online Marketing Manager/Social Media Manager Company Name Skills Practiced -handling more than 30+ agents working Dedicatedlanzers online (oDESK Agency now UpWork.com) -project manager for different oDesk Clients and projects for more than 30 Active oDesk Contractors. Oversees daily report, training, managing and working as a QA for all contractors. Directly communicating with Clients for current and future projects. Recruiting and firing oDesk contractors, monitoring agens/contractors’ progress. -Social Media Manager and Online Marketing Manager -HR and payroll in charge January 2011- Account Sales Manager gDEV FZ LLC (oDesk.com) Work at home Customer Service Directtohome February 24, 2011 September 2010January 2011 September 2010January 2011 September 29,2008July 18 2010 Manager/ Team Leader Appliances (oDesk employer) Staffing Manager/Payroll Officer/HR Virtualestaff.com North Carolina US (Work at home) Bilingual CSR and West Contact Services Floor Support Leader th 24 Flr Exportbank Plaza, Chino roces corner Gil Puyat Makati City English& Spanish CSR Billing Account Accenture Inc. Cybergate Tower Mandaluyong City Oct.15, 2007 – December 2007 Giving customers delivery dates .Managing customer expectations with delayed orders .Handling escalations, and upset customers. Dealing with the CEO with very high escalations. Communicate with operations to prioritize noisy customers Work with all people in the US to communicate customer issues Ameliorate and negotiate with customer concerns Update salesforce.com/Zoho Stone edge CRM System and other tools to keep track of customers Answer BBB and Attorney General letters and concerns -Handling 5-10 agents virtually -Making daily call reports, assisting agents, training new agents, giving feedback to agents and making sure they are working accordingly -resume search, pre-screening applicants, hiring and training new hires. Responsible for Payroll and employee to employer relationship Caters to both English and Spanish speaking customers to answer semi February 2008July2008 -making inbound and outbound calls, scheduling Conference calls, making contract proposals and maintaining good Customer relationship Spanish Financial Service Rep Access Worlwide(AWWC), th 18 Fl, Yuchengco Tower RCBC plaza, financial accounts in US, Spain, Canada and Puerto Rico. Taking Sup calls from irate client, training new hire agents on the floor and supporting a new team of 10-12 new agents during their training period Receives inbound customer service for a Gas company in US. Caters both English and Spanish customers. Makati City Receives customer service inquiry for a Brokerage and financial account, bi lingual agent May 15,2007September 15, 2007 July 2005-March 2007 Business Development Manager (Outbound) Ammex i-Support th Inc. 7 Flr. Pearl Bank,Valero st., Makati City Inbound Sales ePLDT,Ventus, /Outbound Specialist Parlance System Incorporated Libertad Mandaluyong Make cold calls to different companies, set up appointments to CFOs, CEOs, IT and office managers. Selling Copiers and printers Calls and receive calls from prospect customers and offer/sell the services. Caters to Spanish customers as well. . March 2005-July 2005 May 2004February 2005 May 2003 Outbound Account Team Leader Stellar Call Center Leading a team of 10-15 Outbound Agents for a Telecommunication Account to meet Las Pinas, Metro Manila their daily sales goal and KPI’s. Making daily call and sales report Caseworker PH-421 Student (Recruitment Officer Center Program, and Social Worker) Compassion Philippines Inc. On-the-Job Trainee ZOE-Television (Q TV)Network, Channel 11, Pasig City Individual Child Monitoring and Profiling, editing and translating letters, and planning & facilitating special activities or events coordinator. Scriptwriting, News writing, Video Editing, Prompter, Field Interviewing, Researcher