Abegail Masayon

abegail masayon BLK 25 LOT 9 PALMERSTON SUBD. BRGY LAMBINGAN TANZA CAVITE - /-- BPO PROFESSIONAL A highly organized and hardworking individual looking for a responsible position, where I can utilize my business studies background, my God-given skills and gained experiences, while making a significant contributions to the success of the company. experiences 07-2019 TO 07-2020 CLAIMS SR. ASSOCIATE, WNS GLOBAL SERVICES Promptly addressed concerns, complaints and inquiries to meet customer satisfaction. Delivered superior client services, fostering strong rapport, retention and satisfaction. Resolved claims problems, improved operations and provided exceptional client support. Increased customer satisfaction by resolving claims concerns 01-2017 TO 02-2019 CUSTOMER SERVICE SPECIALIST, EPERFORMAX Increased efficiency and team productivity by promoting adherence to operational best practices and company policies. Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions. Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status. Maintained financial accounts by processing customer adjustments. Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments. 06-2015 TO 01-2017 CUSTOMER SERVICE ASSOCIATE, TELUS Conferred with customers about concerns with products or services to resolve problems and drive sales. Provided basic technical support for clients on wide range of company products. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Managed customer relations and customer service through daily communication and interaction. Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions. 10-2013 TO 04-2015 SALES EXECUTIVE, COCA COLA COMPANY Targeted new markets and increased sales through proactive sales and negotiation techniques. Established and maintained accounts over a month, expanding territory and sales. Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches. Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management. Surpassed growth targets and revenue projections by coordinating and planning product sales. 06-2012 TO 06-2013 DATA ANALYST, ACCENTURE Produced detailed and relevant reports for use in making business decisions. Created and optimized records management strategies to coordinate and protect information. Maintained excellent attendance record, consistently arriving to work on time. Resolved conflicts and negotiated mutually beneficial agreements between parties. Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Increased customer satisfaction by resolving issues. 07-2010 TO 02-2012 RESTAURANT SUPERVISOR, JOLLIBEE FOODS CORPORATION Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business. Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. Coordinated team members with focus on productivity, efficiency, and enhancing customer experience. Effectively scheduled and distributed work assignments in alignment with operational and customer needs. Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards. Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas. Identified and addressed customer complaints to promote satisfaction and loyalty. 06-2006 TO 07-2009 CUSTOMER SERVICE CREW MEMBER, JOLLIBEE FOODS CORPORSTION Processed payments and counted change to complete transactions. Promoted customer loyalty by efficiently handling food and service complaints. Greeted customers, provided friendly and knowledgeable service and placed orders. Operated as full-service food provider in the establishment by taking orders, preparing meals and collecting payments. Education GRADUATE OF A.Y 2010 in BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION mAJOR IN BUSINESS ECONOMICS DR. FELIMON C. AGUILAR MEMORIAL COLLEGE OF LAS PINAS, PHILIPPINES Skills Good Communicational skills Basic Computer skills Customer Service Claims Management Customer Relations Management Data Analysis Organizational skills Ability to multi task Flexibility and willing to work overtime