Abegail Flores

ABEGAIL FLORES CUSTOMER SERVICE EXPERT PERSONAL PROFILE WORK HISTORY I'm an experienced customer service employee with Collections Representative | Synchrony strong written and oral communication skills. Trained and Financial experienced in resolving customer complaints and JANUARY 2021 - PRESENT promoting conflict resolution. -Handles outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts -Negotiates and set up payment arrangements to bring past HIGHLIGHTED SKILLS due accounts current -Process payments over the phone. - Excellent Communication Skills - Troubleshooting Customer Service / Sales / Retention - Active Listening Skills Representative | iQor Iloilo - Strong Work Ethic OCTOBER - Great Attention to Detail - Conflict Resolution 2017 - APRIL 2020 -Handles inbound/outbound calls in a timely manner. -Ensure current customers have the right products and services, identify new markets and customer leads, and pitch EDUCATION prospective customers. -Analyze customer feedback, negotiate with customers, implement retention strategies to increase loyalty and retain International Electronic & Technical Institute business INFORMATION Associate COMMUNICATION Degree SY TECHNOLOGY - Administrative Assistant | LGU Malay JULY 2017 - OCTOBER 2017 -Carry out administrative duties such as filing, typing, copying, binding, scanning etc. -Maintaining computer and manual filing systems CONTACT INFORMATION (+63) (02) - 8801 6138 - Customer Service Representative | Alorica JUNE 2014 - JUNE 2017 *Customer Service Representative -Resolves / Responds to customers inquiries and issues Las Piñas, Philippines *Process Quality Improvement Specialists -Responsible for assessing the quality of the performance of our call center associates *Floor Walker/Support -Provides expertise and guidance to the new call center recruits in the transition from classroom to floor process