Abegail E V Ersoza

ABEGAIL E. VERSOZA - Abbieversoza1221@gmail .com Manila Philippines 1009 Experience Main Place Homes LLC Position: Appointment Setter Task: • Lead Qualification: Understanding the potential client's needs, budget, and timeline to determine if they are a good fit for the agent. • Appointment Scheduling: Coordinating appointments between the agent and qualified leads. • Data Management: Maintaining accurate records of leads, contacts, and appointments. Account: Real Estate (WFH – set up) December 2023-August 2025 Teleperformance Position: CSR Content moderator • Task: watch carefully all the videos from the seller In Uk TikTok Live selling • Making sure to watch it not more than 2 minutes, then it will be able turn in to idle the status. • Make sure to tag the correct tagging for the rejection on each videos of the people doing live selling. • Account: (TikTok UK Account) Address: SM Aura Taguig Metro Manila Philippines - From: September 2023 - December 2023 SYKES Asia INC • Position: Technical Support CSR • Task: Answering the customer’s call • Knowing exactly the concern of the customers• Resolved the Issue or Problems of the customers. • Give the satisfactory of the customers to get the positive survey can help to get the target scorecard. • Do the up sell the other flatform of the software. Account: B2B Financial Intuit QuickBooks Albang Muntinlupa city Manila Philippines From October 2021 - April 2023 Coonalter Outsourcing Services Position: Sales Executive • Task: Generate the leads to call and attached to the own spread sheet • See on the system if the website is down. • Call all the leads generated. • Offer the solution to make their website up and running again • Offer to maintain their website for all the new features and maintain to update the website. Account: B2B Web Hosting Work from home set up. F • From: August 2019 to September 2021 Concert8 Solutions Philippines Inc. • Position: Appointment Setter (Inbound and outbound Call) • Task: Answering and make a call to all people living in New York • Offer to visit the dental clinic and get the promotion. • Once the client’s agree transfer over to our US representative • Generate the new leads those people living in New York using the yellow pages, google another website who is living in New York. Call Care Solutions Position: VA- Out Bound Sales Representative (Cold Calling) Task: Call all the Diabetic patients on the leads via spread sheet Get the building connection and make sure to set in a good mood with all the patient’s because all the patients are really upset with the phone call. Explained very well to the patients what purposes of the call is and make sure they do understand all the benefits they can with our services. Upselling the other products can help to the patient’s if their other health insurance is eligible for the specific product.      Education Tertiary: City University of Pasay City, Philippines- Master of Business Administration Business Management College Graduate Secondary Education: Bacoor National High School- Elementary Molino Elementary School- Languages English, Tagalog, Some Spanish, can speak Spanish using google translate and can be able to understand the response. Skills Proficient in MS Word Communication Time management and organization MS Excel Trouble shooting Power Point Communication (verbal, written, listening) Teamwork and collaboration Problem-solving and critical thinking Adaptability and flexibility Search engines i.e. Google, IE,